Care Manager Behavioral Health

CVS Health; United States; Remote; USD 54,000 - 117,000; Full time

Job summary

CVS Health is seeking a clinically advanced Care Manager to facilitate member health and behavioral care. You will assess needs, plan care, direct provider collaboration, and coordinate psychosocial wraparound services to achieve cost-effective outcomes.

The role requires Master's degree, licensure (LPC/LMFT/LCSW), strong communication, case management experience, and ability to work until 9pm two days per week. Base pay ranges from $54,095 to $116,760 annually, with bonus eligibility.

Qualifications

• Case management experience required.
• Strong customer service orientation and problem solving.
• Excellent communication and telephonic skills.
• Motivational interviewing skills and ability to build rapport telephonically.
• Excellence in documentation with regulatory compliance.
• Highly organized and self-driven with minimal supervision.
• Ability to manage time effectively and meet performance metrics.
• Technology proficiency demonstrated in work processes.
• Variable work schedules; two evenings per week until 9pm local time.
• Master’s degree plus BH clinical license (LPC/LMFT/LCSW) in good standing.

Responsibilities

• Applies advanced clinical judgement to coordinate member care.
• Assesses needs, plans care, and directs provider collaboration.
• Coordinates psychosocial wraparound services for cost‑effective outcomes.
• Instructs on use of available resources to optimize care.

Skills

Case management

Customer service

Communication skills

Motivational interviewing

Documentation

Time management

Attention to detail

Problem solving

Technology proficiency

Flexibility schedule

Education

Master’s Degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Required Qualifications

• Case Management Experience
• Strong Customer Service Orientation and Problem Solving
• Excellent Communication/Telephonic Skills
• Excellent Motivational Interviewing Skills/ability to build rapport and trust telephonically
• Excellence in Documentation and respecting compliance/regulatory standards
• Highly Organized, remain self-driven without direct supervision
• Manage Time Effectively
• Achieve performance metrics
• Technology Proficiency
• Highly Organized, remain self-driven without direct supervision
• Variable work schedules with ability to work 2 days weekly until 9pm local time
• Master’s plus BH Clinical License in good standing with no restrictions required (LPC, LMFT, LCSW)

Preferred Qualifications

• Two years Care Management experience.
• CCM Certification
• Previous Experience in Managed Care Organization

Education

Master’s Degree

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.