Care Manager Behavioral Health

4004 Aetna Medicaid Administrators; Louisiana; Hybrid; USD 54,000 - 117,000; Full time

Job summary

CVS Health in Louisiana seeks a full-time care management professional to apply advanced clinical judgment, assess member health needs, and coordinate behavioral and physical health services.

The role involves directing provider collaboration, coordinating psychosocial wraparound services, and using available resources to achieve optimal outcomes while meeting performance metrics. CVS Health offers comprehensive benefits and a bonus program.

Qualifications

• Case management experience and strong customer service orientation.
• Excellent communication and telephonic skills with rapport-building.
• Documentation and regulatory compliance attention to detail.

Responsibilities

• Assess member health needs and plan care using clinical judgment.
• Direct provider collaboration and coordinate psychosocial wraparound services.
• Apply available resources to produce optimal, cost-effective outcomes.
• Maintain documentation to meet performance metrics and standards.

Skills

Case management

Customer service

Communication

Motivational interviewing

Documentation/compliance

Time management

Performance metrics

Technology proficiency

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Required Qualifications

• Case Management Experience
• Strong Customer Service Orientation and Problem Solving
• Excellent Communication/Telephonic Skills
• Excellent Motivational Interviewing Skills/ability to build rapport and trust telephonically
• Excellence in Documentation and respecting compliance/regulatory standards
• Highly Organized, remain self-driven without direct supervision
• Manage Time Effectively
• Achieve performance metrics
• Technology Proficiency
• Highly Organized, remain self-driven without direct supervision Variable work schedules with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Two years Care Management experience.
• CCM Certification
• Previous Experience in Managed Care Organization Education

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

The combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.