Clinical Case Manager BH Field

CVS Health Corporation; Shreveport (LA); On-site; USD 54,000 - 117,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation in Shreveport, LA seeks an experienced licensed clinical professional to coordinate member care and collaborate with providers. You will apply clinical judgment to plan care, coordinate psychosocial services, and ensure compliant documentation while delivering cost-effective outcomes.

The role requires clinical licensure (LCSW/LPC/LMFT), case management experience, strong communication and motivational interviewing skills, and willingness to travel locally.

Qualifications

• Current/Active Clinical Licensure (LCSW, LPC, LMFT).
• Case management experience.
• Strong customer service orientation and problem solving.
• Excellent Communication/Telephonic skills.
• Excellent motivational interviewing skills/ability to build rapport telephonically.
• Excellence in documentation and respecting compliance/regulatory standards.
• Highly organized, self-driven without direct supervision.
• Manage time effectively.
• Achieve performance metrics.
• Technology proficiency.
• Ability to travel within 125 miles round trip for 1 day in the field.
• Variable work scheduled with ability to work 2 days weekly until 9pm local time.

Skills

Clinical licensure

Case management

Customer service

Communication

Motivational interviewing

Documentation

Time management

Travel

Regulatory compliance

Education

Master’s Degree

CCM Certification

Job description

Position Summary

Applies advanced clinical judgement to facilitate appropriate member physical health and behavioral healthcare. Implements strategy to assess and plan care, direct provider collaboration, and coordinate psychosocial wraparound services. Instructs the application of available resources to produce optimal, cost-effective outcomes.

Minimum Requirement

• Current/Active Clinical Licensure (LCSW, LPC, LMFT)
• Case Management experience
• Strong customer service orientation and problem solving
• Excellent Communication/Telephonic skills
• Excellent motivational interviewing skills/ability to built rapport and trust telephonically
• Excellence in documentation and respecting compliance/regulatory standards
• Highly organized, remain self-driven without direct supervision
• Manage time effectively
• Achieve performance metrics
• Technology proficiency
• Ability to travel within 125 miles round trip for 1 day in the field
• Variable work scheduled with ability to work 2 days weekly until 9pm local time

Preferred Qualifications

• Bachelors and/or Master’s Degree
• CCM Certification
• Previous experience in Managed Care Organization

Education

• Master’s Degree

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,095.00 – $116,760.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.