Care Manager Assistant -FT

2600 White Plains Hospital Medical Center; Nevada (IA); On-site; USD 28,000 - 43,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Care Management support professional in White Plains, NY. The role focuses on obtaining post-acute care authorizations, arranging discharge transportation, and coordinating follow-up appointments.

The position requires 1-3 years in Care Management, knowledge of discharge planning processes and English communication skills. Strong organization and ability to work in a high-volume environment are essential.

Qualifications

• High School Required.
• 1-3 years experience in a Hospital Care Management Department.
• Preferred knowledge of Insurance and Medicare regulations.
• Knowledge of discharge planning process and regulations.
• Ability to speak, write, understand and communicate in English.

Responsibilities

• Obtain post-acute care authorizations from insurance companies.
• Arrange discharge transportation and obtain insurance authorization as applicable.
• Schedule follow-up appointments and escalate obstacles to Care Management Leadership.
• Deliver important CMS messages informing patient rights.
• Organize and submit medical records for discharge appeals and follow up on status.
• Conduct pre-surgical screening calls to assess post-acute care needs.
• Manage phone referrals from outpatient settings for Care Management support.
• Coordinate with post-acute care facilities to support discharge throughput.

Skills

English communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Job description

Job Details

City/State: White Plains, New York
Department: Care Management_2
Work Shift: Day
Work Days: MON-FRI
Scheduled Hours: 9 AM-5 PM
Hours Per Pay Period: 75
Pay Rate/Range: $20.47 - $30.71

Job Summary

• Obtain post-acute care authorizations from insurance companies
• Arrange discharge transportation including obtaining insurance authorization as applicable
• Schedule follow up appointments, escalating obstacles to CM Leadership
• Deliver Important Message from CMS to inform patient's rights
• Organize and submit medical records for hospital discharge appeals, including regular follow up on status and keeping the CMs informed
• Pre-surgical screening calls to assess for post-acute care needs
• Manage phone referrals from outpatient settings for CM support
• Communicate with post-acute care facilities to support discharge throughput

Essential Functions

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors
2. Performs office assistant and secretarial functions for the department, including but not limited to issuing the admission and discharge Medicare and non-Medicare appeal notifications, scheduling of all PCP after care appointments and assisting with obtaining transportation, assist with obtaining authorizations for post care facilities and durable medical equipment and ensuring a discharge -time out- is completed on every discharge.
3. Assist the Care Manager with all of the steps necessary for discharging a patient, utilizing a discharge checklist
4. Work with EMR milestones for discharge and care coordination
5. Performs receptionist duties and responsibilities as required for the department, including but not limited to greeting and directing employees and visitors, responding to telephone inquiries.
6. Create the required forms needed for documentation of regulatory and operational functioning of the department.
7. Assist with electronic submission and tracking of documents being submitted for regulatory reasons.
8. Maintain statistics and submit monthly to Care Management Leadership
9. Performs all other related duties as assigned

Qualifications

High School Required

• 1-3 years 3 years of experience in a Hospital Care Management Department
• Preferred Knowledge of Insurance and Medicare regulations
• Knowledge of discharge planning process and regulations
• Knowledge of medical terminology
• Ability to speak, write, understand and communicate in English language
• Perform multiple duties in a high volume area: ability to organize, be flexible and prioritize
• Demonstrates analytical skills as well as accuracy and attention to detail.
• Efficiently balance visitors, phone callers, and secretarial duties
• Ability to deal professionally and efficiently with all staff and all levels of management and external constituencies
• Self-starter, self-motivated and ability to work without supervision
• Excellent telephone manners and good communication skills
• Exhibit courteous, cooperative and professional attitude at all times
• Retains composure under stress
• Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess priorities
• Ability to take initiative and be creative with workflow

About White Plains Hospital

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) - the highest distinction offered by the federal agency - for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an 'A' Safety Grade from the Leapfrog Group for the 14th consecutive time.