WPPA PATIENT CARE ASSISTANT

2600 White Plains Hospital Medical Center; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Patient Care Assistant to perform clinical and office duties under supervision. Responsibilities include patient flow management, preparation for examinations, assisting with procedures, and accurate charting under physician guidance.

Role requires interaction with multiple departments; strong communication and customer service are essential. Must maintain infection control, assist with documentation, and participate in team huddles daily.

Qualifications

• High School diploma or GED is required.
• BLS certification (American Heart Association) is required.
• Minimum two years of recent experience as a Patient Care Assistant.

Responsibilities

• Assist with patient flow, escort to exam rooms, assist with transfers, collect histories, and prepare for exams.
• Support procedures and charting; help schedule tests and verify demographics and insurance.
• Maintain clean, stocked exam rooms and manage supplies according to protocol.
• Assist in handling lab orders and radiology orders under physician direction.
• Provide infection control and PPE adherence and participate in daily huddles and team meetings.

Skills

Customer service

Team player

Communication

Multi-tasking

Stress management

Education

High school diploma or GED

BLS certification

Tools

Electronic Scheduling

Electronic Medical Records (EMR)

Job description

City/State: Hawthorne, New York Department: WPHPA Hawthorne Orthopedic_1 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-4:30 PM Hours Per Pay Period: 75 Pay Rate/Range: $25 - $38 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Position Summary The Patient Care Assistant will perform a variety of clinical and office duties under the Physician/Provider/Nurse's direct supervision.

Essential Functions and Responsibilities Includes the Following:

1. Adheres to the WPH Performance Standards, Policies and Behaviors.
2. Fulfills patient care responsibilities as assigned that may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; obtaining patient history; performing screenings per provider guidelines; assisting providers/nurses with various procedures; charting and answering calls.
3. Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; managing and updating charts to ensure that information is complete.
4. Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and insures par levels of supplies are maintained. Checks and completes required logs and other required checks.
5. Fulfills environmental responsibilities as assigned by department protocols including; cleaning exam/procedure rooms, maintaining infection control protocols; keeping appropriate records; ordering, sorting, storing supplies and restocking exam/procedure rooms
6. Assists providers with management of EPM and EHR. Including “queuing up” laboratory and radiology orders as per a Physician.
7. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor.
8. Fulfills responsibilities including medical/surgical asepsis, as well as, obtaining vital signs; physical examination preparations; assisting with procedures and examinations as required. Assists in the collections and appropriate handling of laboratory specimens. and other office specific tasks as necessary
9. Adheres to White Plains Hospital infection control standards including, but not limited to, hand hygiene, use of PPE, isolation of patient with known infectious disease, and equipment disinfection.
10. Participates as a member of the patient care team and is responsible for participating in daily huddles and regular scheduled practice team meetings.
11. Performs all other related duties as assigned.

Education & Experience Requirements

• High School diploma or general equivalency diploma (GED) required
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience required
• Minimum two years of recent experience working in a medical facility as a Patient Care Assistant required.
• As of July 15th, 2018 BLS certification (through American Heart Association) is required for all Patient Care Assistants.
• Patient Care Assistants hired before 7/15/18 must receive the BLS certification by 7/15/19
• Patient Care Assistants hired on or after 7/15/18 must have their BLS upon hire or obtain the certification during the Hospital Orientation.

Core Competencies

• Excellent Customer Service Skills
• Team Player
• Excellent Communication Skills (verbal and written)
• Physical/Mental Demands/Requirements & Work Environment
• Ability to Multi-task
• Must retain composure under stress frequently
• Must be flexible and able to adapt to changes in routine
• Must able to assess the immediacy of emergency situations
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at each site and at the hospital switchboard, saved on a disc.

Primary Population Served

• Neonatal (birth – 28 days)
• Patients with exceptional communication needs
• Infant (29 days – less than 1 year)
• Patients with developmental delays
• Pediatric (1 – 12 years)
• Patients at end of life
• Adolescent (13 – 17 years)
• Patients under isolation precautions
• Adult (18 – 64 years)
• Patients with cultural needs
• Geriatric (> 65 years)
• All populations
• Bariatric Patients with weight related comorbidities
• Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital. White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.