Care Manager Assistant

hhc; Warner Robins (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Emory Healthcare in Georgia is seeking a Medical Office Assistant/ CMA to support Care Managers with reception, records maintenance, and coordination with hospital departments and external customers.

The role involves responding promptly to phone inquiries, handling required documentation, maintaining files and logs, and assisting with discharge documentation and CMS forms as needed. Work week is 40 hours on Day shift with on-site duties.

Qualifications

• High School diploma or GED required.
• 2 years medical office experience recommended.
• Knowledge of privacy laws and medical terminology.
• Proficient with computers and office equipment.

Responsibilities

• Provide reception and clerical support to Care Managers.
• Maintain records, logs and registers as needed.
• Coordinate with hospital departments and external contacts.
• Respond promptly to phone inquiries and required written documentation.
• Assist with discharge appeals and CMS forms such as IMM/MOONs.

Skills

Customer service

Privacy laws

Medical terminology

Computer skills

Office equipment

Interpersonal skills

Education

High School diploma or GED

Job description

Work Shift:

Day - 8 Hour (United States of America)8:00am - 4:30pm (40 Weekly Hours)

Under close supervision, supports Care Managers in the department through reception, records maintenance, coordination with hospital departments and external customers, and general clerical assistance. Provides prompt response to phone inquiries and timely response to required written documentation. Assists Care Managers in maintaining a variety of files, logs and registers, as necessary. The CMA also distributes CMS required forms such as IMM and MOONs and completes discharge appeals.

Education & Training:

High School graduate or GED equivalent.

Experience:

Two (2) years medical office experience or an equivalent combination of education and administrative experience.

Required Certification/Registration/Licensure:

None.

Knowledge, Skills & Abilities:

Knowledge of customer service concepts and practice; knowledge of privacy laws and regulations; knowledge of basic medical terminology; skill in operating a personal computer utilizing a variety of software applications; skill in operating office equipment such as copiers and fax machines; skill in establishing and maintaining cooperative working relationships with others.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please note that one week's advance notice is preferred.

Scheduled Weekly Hours:

40 FTE:

1 Expanded Work Shift:

On Call: