Care Manager

Sunrise Senior Living; Oceanside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Sunrise Senior Living in Oceanside, California, is seeking a Care Manager who will provide high-quality care and services for residents in assisted living. This role will involve assisting with daily living activities, emotional support, and maintaining a safe environment. The ideal candidate should have a high school diploma, CPR certification, and experience working with seniors, demonstrating empathy and effective communication skills in a friendly setting.

Qualifications

• Must be at least 18 years of age.
• Desire to serve and care for seniors.
• Experience working with seniors preferred.

Responsibilities

• Provide hands-on care and emotional support to residents.
• Coordinate with team members to ensure safety and quality care.
• Maintain cleanliness and organization in the resident's space.

Skills

Ability to react and remain calm in difficult situations

Written and verbal communication skills

Organizational and time-management skills

Judgment and decision-making skills

Education

High School diploma/GED

CPR Certificate and First Aid

Job description

Job Overview

The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long‑term care and reminiscence neighborhoods. The Care Manager provides hands‑on care and physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home‑like environment. The Care Manager also demonstrates the Mission for Sunrise Senior Living, “to champion quality of life for all seniors,” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.

Responsibilities & Qualifications

Essential Duties

Resident Care

• Review, read, notate, and initial the daily log to document and learn about pertinent information about residents.
• Participate in the development of the ISPs and monthly updates.
• Review designated assignments.
• Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
• Observe, report, and document symptoms and conditions of residents for changes such as skin, behavior, alertness, weight, diet, and participation in activities.
• Attend daily Cross Over meetings by the lead care manager.
• Notify supervisor and resident care director if a resident has increased care needs.
• Inform supervisor of any resident changes in condition.
• Respond to security system and resident call bells promptly and reset call bells as needed.
• Greet guests, family members, residents, and team members.
• Answer, direct, and/or respond to phone calls in a timely, courteous, and professional manner.
• Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms.
• Communicate with families and serve as a resource as needed.
• Help residents maintain independence and physical safety and promote dignity of each resident, adhering to Resident Rights and Sunrise Principles of Service.
• Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
• Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
• Strive to understand and respond to each resident with empathy, mindful of the resident’s unique communication patterns or history and basic human needs.
• Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
• Ensure the established safety regulations are always followed.
• Practice routinely good standard care precautions of cleanliness, hygiene, and health.
• Host and engage in activities with the residents daily.

Risk Management and General Safety

• Partner with the community team to ensure compliance with national/provincial regulations and risk management programs.
• Practice safety procedures at all times, including PPE, fire extinguishers, Safety Data Sheets, and Lockout‑Tagout procedures.
• Report all accidents/incidents immediately.
• Report all unsafe and hazardous conditions or equipment immediately.
• Ensure cords, carts, equipment, and other hazards are kept out of the way, not blocking exits, and compliant with fire codes.
• Understand and practice proper methods for handling and disposing of blood‑borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
• Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
• Ensure oxygen tanks are stored safely, exchanged when empty, and monitored to maintain prescribed levels.

Housekeeping and Laundry Services

• Maintain and clean the resident’s room as assigned, including making beds, emptying trash, putting clothes away, spot sweeping, and mopping as needed.
• Wash resident’s laundry as noted in the ISP and as needed.
• Wash and fold dining room linens and napkins.
• Complete assigned housekeeping tasks.
• Maintain common areas in a clean and tidy manner at all times.

Dining Service

• Serve meals in the dining room and work in the dining room as assigned.
• Promote and ensure a pleasant dining experience during all meals.
• Assist with dining room set up and cleanup as assigned.
• Participate in pre‑meal meetings.
• Follow residents’ diets as indicated on the ISP and Confidential Diet Board/Chart.
• Observe, note, and document in the daily log any resident changes in dining habits.
• Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
• Provide room service delivery as needed.
• Practice safe food handling in compliance with universal care precautions at all times.

Specific Responsibilities for the Reminiscence Neighborhood Care Manager

• Invite, Encourage, and Assist residents in life‑skill and life‑enriching activities as indicated on the ISP and demographic profile.
• Invite, Encourage, and Assist residents to attend the afternoon social.
• Incorporate the concept of ‘Creating Pleasant Days’ into the resident’s daily routine.
• Integrate the resident’s life skills into their daily routine.
• Blend a variety of multi‑sensory experiences into the resident’s day.
• Participate in monthly letters home and letter‑writing with the residents and their families.

Training and Contributing to Team Success

• Participate as a member of a team and commit to working toward team goals.
• Demonstrate in daily interactions with others the Team Member Credo.
• Commit to serving residents and guests through our Principles of Service.
• Contribute to the overall engagement programs and processes, including participating in the team member engagement survey and improvement planning workshops.
• Attend regular meetings—Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
• Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini‑modules.
• Comply with infection control techniques, bio‑hazard container placement, and removal procedures as listed in policies and procedures.
• Maintain compliance with required training in state/province or other regulatory agencies to ensure Sunrise standards are met.
• Perform other duties as assigned.

Core Competencies

• Ability to react and remain calm in difficult situations.
• Ability to handle multiple priorities.
• Possess written and verbal skills for effective communication and an appropriate level of understanding.
• Competent in organizational and time‑management skills.
• Demonstrates good judgment, problem‑solving, and decision‑making skills.

Experience and Qualifications

• High School diploma/GED accepted and may be required by state/provincial regulations.
• CPR Certificate and First Aid as required by state/provincial regulations.
• Must be at least 18 years of age.
• Previous experience working with seniors preferred.
• Desire to serve and care for seniors.
• Ability to make choices and decisions and act in the resident’s best interest.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance.