Care Manager

Southeastern Healthcare Of Nc Inc; North Carolina; On-site; USD 60,000 - 90,000; Full time

Job summary

Southeastern Healthcare Of Nc Inc seeks a Care Manager to assure the quality of services, coordinate day-to-day team operations, and develop care plans for a panel of high-risk patients. You will work with the care team across the continuum to address social risk factors and ensure effective care delivery.

Responsibilities include managing transitions, coordinating services, and developing PCPs, while coaching staff and contributing to agency outcomes.

Qualifications

• Bachelor’s degree in health, psychology, sociology, social work, nursing, or related field, or RN licensure.
• Two years of experience working with individuals with behavioral health conditions or IDD/TBI.
• Ability to read, write, understand and follow directions.
• No substantiated findings of abuse or neglect in NC Health Care Personnel Registry.
• Knowledge of Client Rights.
• Crisis/emergency handling and conflict resolution skills.

Responsibilities

• Manage beneficiary needs during transitions of care.
• Coordinate care management for high-risk individuals.
• Consult with professionals and family members for PCP development.
• Coordinate and participate in clinical case conferences as needed.
• Adhere to ethics and state regulations.
• Provide training and coaching to staff on the PCP and care plans.
• Develop and monitor care management assessments and care plans.
• Assist with admissions and transfers and participate in audits.

Skills

Communication

Problem-solving

Leadership

Team collaboration

Mental health knowledge

Education

Bachelor’s degree in health or related field

RN licensure

Tools

Microsoft Word

Job description

Job Description

Job Description

The Care Manager is responsible for assuring the quality of service provided to team members, coordinating the day-to-day operations of the team, and recommending and implementing changes that would improve the delivery of services. The Care Manager works with a panel of high-risk patients, one-on-one, to develop and manage their individual care plans. S/he is accountable for coordinating care in partnership with the care team and across the care continuum. This includes consideration of social risk and other issues.

TASKS & RESPONSIBILITIES

• Management of beneficiary needs during transitions of care.
• Management of rare diseases and high-cost procedures.
• Consult with identified professionals, family members, and others, include their input in the Person-Centered Planning process, inform all involved stakeholders, and monitor the status of the consumer relationships in relation to treatment goals.
• High-risk care
• Chronic care management
• Management of high-risk social environments
• Identification of beneficiaries in need of care management
• Development of care management assessments/care plans
• Development and deployment of prevention and population health programs
• Coordination of services
• Documentation and documentation management/monitoring
• Fully participates in agency outcome evaluation system. Ensures the collection of required data
• Care delivery monitoring
• Coordinates and participates in clinical case conferences, when needed.
• Adheres to the Professional Code of Ethics and complies with the State of North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse.
• Coach staff in working with consumers and provide training to other employees by demonstration, repetition, modeling, large group training, etc.
• Responsible for the development, implementation, monitoring, and revision of the Person-Centered Plan (PCP) as it relates to the needs of the individual
• Assist with the coordination of new admissions and transfers (e.g.) screening applicants and facilitating placement, etc.
• Assist in audits if needed
• Other duties as assigned

KNOWLEDGE, SKILL & ABILITY

• Ability to support the mission, vision, and values of the company and abide by applicable standards of conduct, policies, and procedures.
• Ability to interact effectively with people from diverse backgrounds.
• Ability to communicate effectively, verbally, and in writing.
• Ability to problem-solve issues.
• Expertise in working with individuals who have chronic mental illness and/or co-occurring mental illness and substance abuse disorders
• Knowledge of and ability to implement the empowerment model
• Leadership skills that result in a positive work environment for staff and members
• Ability to work as part of a comprehensive community mental health team and to represent the facility in the community.
• Must be honest, dependable, and able to meet deadlines.
• Must be organized and able to handle multiple tasks.
• Self-motivated and able to work independently.

EDUCATION & REQUIREMENTS

• A bachelor’s degree is required in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, or licensure as a registered nurse (RN).
• At least 18 years of age
• Graduated from a four-year college or university
• Able to read, write, understand, and follow directions
• No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry
• Knowledge of Client Rights
• Ability to handle crisis/emergency situations, and utilize conflict resolution skills
• Knowledge of basic computer and applications including Microsoft Word

EXPERIENCE

• Two years of experience working directly with individuals with behavioral health conditions or with an I/DD or a TBI need.

REPORTS TO

Supervising Care Manager

Southeastern Healthcare of North Carolina, Inc. is a social health company focused on community health, senior adult services, and behavioral health services. All of our programs and services are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to empower underserved populations by offering Home Health Services, Psychosocial Rehabilitation, Adult Day Health Services, Community Health Services, and other therapeutic services.

Our well-trained, multidisciplinary team of p