Care Manager

TechMind RPO Pvt. Ltd.; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

TechMind RPO Pvt. Ltd. in New York seeks a compassionate Care Manager to join our team supporting individuals with Intellectual and Developmental Disabilities (I/DD). You will coordinate services, advocate for members, and ensure comprehensive, person-centered care aligned with goals, independence, health, and quality of life.

This role involves field visits, regional travel, and office work in a hybrid setting. It is not fully remote and requires in-person collaboration with the care team.

Qualifications

• Bachelor's Degree with 2+ years of relevant experience, or RN with 2 years.
• Master's Degree with 1 year of relevant experience.
• Experience with I/DD or community health services is preferred.

Responsibilities

• Provide person-centered care management in accordance with regulatory standards and organizational policies.
• Complete comprehensive assessments and reassessments.
• Identify service gaps and coordinate appropriate referrals.
• Advocate for members to achieve their personal goals and maintain quality of life.
• Develop and maintain individualized Life Plans within required timelines.
• Lead interdisciplinary team meetings and coordinate services.
• Resolve conflicts and barriers within the planning process.
• Ensure accurate and timely documentation, including billing compliance.
• Maintain HIPAA compliance and confidentiality standards.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving

Telehealth proficiency

Education

Bachelor's Degree

RN license

Master's Degree

Tools

EHR systems

Telehealth platforms

Job description

Job Type: Full-Time
Shift: Days, Evenings, Nights with flexible schedule
Location: Hybrid in New York, NY (Brooklyn/Manhattan/Bronx/Queens/Staten Island/New York, NY)

About the Role

We are seeking a compassionate and dedicated Care Manager to join our Care Management team supporting individuals with Intellectual and Developmental Disabilities (I/DD). In this role, you will coordinate services, advocate for members, and ensure each individual receives comprehensive, person-centered care that supports their goals, independence, health, and quality of life.

This position involves a combination of field visits, regional travel, and office-based responsibilities. It is not a fully remote position.

Key Responsibilities

• Provide person-centered care management in accordance with regulatory standards and organizational policies.
• Complete comprehensive assessments and reassessments.
• Identify service gaps and coordinate appropriate referrals.
• Advocate for members to achieve their personal goals and maintain quality of life.
• Develop and maintain individualized Life Plans within required timelines.
• Lead interdisciplinary team meetings and coordinate services.
• Resolve conflicts and barriers within the planning process.
• Ensure accurate and timely documentation, including billing compliance.
• Maintain member eligibility through annual Level of Care Determinations and HCBS waiver processes.
• Assist members with accessing Medicaid, Social Security, SNAP, and other benefits.
• Maintain accurate electronic health records and member consents.
• Coordinate medical, behavioral health, community, and specialized services.
• Follow up on critical healthcare needs and support preventive care initiatives.
• Assist with transitions between healthcare settings and adult services.
• Utilize electronic health records (EHR) systems and telehealth technology.
• Attend required trainings, meetings, and supervision sessions.
• Travel throughout the service area to meet with members and providers.
• Follow incident reporting procedures and ensure member safety.
• Maintain HIPAA compliance and confidentiality standards.
• Perform additional duties as assigned.

Qualifications Required

• Bachelor's Degree and at least 2 years of relevant experience, OR
• Registered Nurse (RN) license with 2 years of relevant experience, OR
• Master's Degree with 1 year of relevant experience.

Preferred Skills

• Experience working with individuals with Intellectual and Developmental Disabilities (I/DD).
• Strong knowledge of community resources and social service systems.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently while collaborating effectively within a team.
• Strong organizational and problem-solving abilities.
• Professional, respectful, and service-oriented approach.

Work Environment

• Home-based work
• Community and field visits
• Regional travel
• Office-based responsibilities

Candidates must be able to

• Work in a private and secure environment when handling confidential information.
• Use secure internet connections and telecommunication tools.
• Conduct confidential phone and video meetings.
• Safeguard sensitive personal information and records.

Physical Requirements

• Ability to communicate effectively, both verbally and in writing.
• Ability to use computers, smartphones, and office equipment.
• Ability to travel throughout the assigned service area.
• Ability to stand, walk, sit, reach, stoop, kneel, and lift up to 25 pounds.
• Reasonable accommodations will be provided in accordance with applicable laws.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and more
• Flexible Schedule