Care Manager - Manhattan/Bronx (American Sign Language)

Advance Care Alliance New York; New York (NY); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Advance Care Alliance New York is seeking a Care Manager to oversee and coordinate services for people with intellectual and developmental disabilities. The role focuses on developing Life Plans with an interdisciplinary team to meet medical, behavioral health, and community needs, while advocating for members’ goals.

The position emphasizes comprehensive assessments, care coordination, and regional travel up to 75%.

Qualifications

• Bachelor's degree or RN license with relevant experience, or master's with relevant experience.
• Fluent understanding of community cultural traditions, norms, and practices of Members and families.
• Integrity and commitment to serving people with I/DD and families.
• Excellent interpersonal, public speaking, and written communication skills.
• Ability to work autonomously.
• Professionalism, respect, and teamwork ability.

Responsibilities

• Deliver person-centered care management services in compliance with standards and SOPs.
• Complete comprehensive assessment/reassessment processes.
• Identify gaps, refer when appropriate, and advocate for goals.
• Develop, implement, and monitor Life Plans with a interdisciplinary team.
• Address conflicts in planning and resolve them timely.
• Complete all required service documentation and billing-related records.
• Maintain eligibility through annual determinations and HCBS waiver enrollment.
• Identify benefits access (Medicaid, Social Security, SNAP) when eligible.
• Maintain HIPAA-compliant information sharing in the EHR.
• Coordinate access to medical, behavioral health, and community services.
• Coordinate preventive and health promotion services as needed.
• Coordinate transitions from inpatient to other settings and Adult transition.
• Use EHRs and telehealth to deliver care management.
• Attend meetings, trainings, and supervision; complete trainings.

Skills

Interpersonal skills

Communication

Autonomy

Team collaboration

Education

Bachelor's degree

Registered Nurse license

Master's degree

Job description

Job Details

• Location: Manhattan Hub - New York, NY 10018
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $29.87 - $31.93 Hourly
• Travel Percentage: Up to 75%

Position Summary

The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members. The core responsibility is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated, person-centered Life Plan following a comprehensive assessment process. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. The role also serves as a strong advocate to help members access needed services and achieve their goals.

Responsibilities

• Deliver person-centered care management services in compliance with regulatory standards and the agency’s quality management plan, policies, and standard operating procedures.
• Complete a comprehensive assessment/reassessment process.
• Identify gaps in service provision, make referrals when appropriate, and advocate on the member’s behalf to reach their identified goals.
• Develop, implement, and monitor member Life Plans within required timeframes, leading an interdisciplinary team planning process.
• Develop strategies to address conflict or disagreements in the person-centered planning process and work with the team to resolve them timely.
• Complete all required service documentation within stated timeframes, ensuring all billing critical documentation is present and valid before submission.
• Maintain the member’s continued eligibility for care management by completing an annual Level of Care (Re)Determination, ensuring OPWDD eligibility and enrolling in the Home and Community Based (HCBS) waiver.
• Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when members are eligible and maintain existing benefits.
• Ensure a current and accurate information sharing consent is present within the electronic health record and update it as necessary.
• Coordinate and provide access to high-quality healthcare services, including medical, behavioral health, and specialized services, and provide regular communication and follow-up on critical and acute needs.
• Identify, coordinate, and provide access to preventative and health promotion services as needed.
• Coordinate transitional care, including follow-up from inpatient to other settings, discharge planning, transfers within the healthcare system, residential settings, and transition from childhood to adult services.
• Use health information technology, including electronic health records and telehealth programs, to deliver care management services.
• Attend department and team meetings, trainings, and supervisions as scheduled.
• Complete all required trainings within required timeframes.
• Travel throughout the designated service area to meet with members, providers, and team members, and accompany members to appointments when indicated.
• Identify and follow incident reporting guidelines and procedures to ensure immediate safety of the member.
• Maintain confidentiality in accordance with HIPAA and privacy practices.
• Adhere to all policies and standard operating procedures for comprehensive care management and ancillary functions.
• Adhere to and uphold ACA/NY’s Code of Conduct.
• Perform other duties as assigned.

Qualifications

• Bachelor of Arts or Science degree with two years of relevant experience, OR a Registered Nurse license with two years of relevant experience, OR a master’s degree with one year of relevant experience.
• Fluent understanding of community cultural traditions, norms, and practices of Members and their families.
• Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
• Excellent interpersonal, public speaking, and written communication skills.
• Ability to work autonomously.
• Demonstrate professionalism, respect, and ability to work in a team environment.

Work Environment

This is not a remote position. It is a flexible work environment position with a blend of work from home, field work, and regional travel, as well as in-office expectations.

For employees working from ACA/NY office, home, or other remote locations, the following privacy and security standards apply:

• Use a password-secured WiFi connection and/or ACA/NY Mobile Hotspot.
• Secure any printed materials containing personal or health information to prevent access by others in the household.
• Conduct phone and video calls in a private area where conversations cannot be overheard and screens are not visible to others.
• Ensure that personal and health information displayed on a monitor is not visible to others.

The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Frequent travel to off-site locations is required; thus, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.

Physical Requirements

Perform verbal and written communication, operate a computer, smartphone, and other office tools; travel between locations; stand, walk, sit, reach with hands and arms; stoop, kneel, and crouch; move objects up to 25 pounds; maintain visual focus and navigation. ACANY will provide reasonable accommodation as required.

Equal Employment Opportunity

ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The organization complies with applicable state and local nondiscrimination laws governing employment in all locations where it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.