Care Manager

TheKey; Naples (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

TouchCare VirtualCare

Life Insurance

Health Savings Account

Flexible Spending Account

401(k) Matching

Employee Assistance Program

PTO & Flexible PTO

Holidays and Floating Holidays

Pet Insurance

Job summary

TheKey seeks a Geriatric Care Manager to deliver holistic, client-centered aging-at-home care. You will assess and reassess medical and cognitive needs, develop care plans, and coordinate with families and professionals to honor clients' preferences and dignity.

The role requires 5+ years in case management and a foundation in aging knowledge, with strong communication and problem-solving skills to manage complex situations effectively.

Qualifications

• 5+ years of case management in community, hospital, hospice or home health.
• Bachelor's or master's degree in a healthcare-related field preferred.
• CMC or CCM certification required or preferred.
• Knowledge of aging, dementia or related disabilities.
• Experience navigating complex family dynamics and systems.
• Proficient in MS Office and electronic health records.

Responsibilities

• Develop and implement comprehensive care plans.
• Track and document client status, preferences, and medical orders.
• Monitor and report on client outcomes and interventions.
• Coordinate with families, clinicians, and community resources.
• Provide guidance and resources to support informed medical decisions.
• Manage electronic health records and client billing.
• Interact with physicians, attorneys, fiduciaries, and hospice staff.
• Create and maintain referral resources and advocacy.

Skills

Care Management

Aging & Dementia

Family dynamics

Communication skills

Problem-solving

Education

Bachelor's or Master's in Healthcare

CMC or CCM Certification

Tools

MS Office

Electronic Health Records

Job description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

As a Geriatric Care Manager, you are responsible to provide a holistic, client-centered approach to caring for clients. The Geriatric Care Manager provides assessments and continuous reassessment and manages comprehensive aspects of care including medical and cognitive challenges of aging in a manner that ensures their dignity, independence and wishes are respected.

Essential Duties and Responsibilities

• Development of Comprehensive Care Plans and implementation of Care Plans
• Track, assess and document observations regarding client condition, changes in preferences and problems/opportunities, medical orders, family requests and other information pertinent to Care Plan.
• Monitor, Evaluate and report on Client Status, Actions/Interventions, and Outcomes
• Works with formal and informal social support systems and families to ensure client’s needs are met.
• Provide guidance, resources, and information to enable families and clients to make informed medical decisions.
• Manage Electronic Health records for clients including billing.
• Coordinate resources for client care.
• Interact with other professionals on the client’s behalf this may include, physicians, attorneys, fiduciaries, hospice personnel, and community personnel.
• Create and maintain referral resources, identification, coordination, management and advocacy
• Additional duties and responsibilities as may be assigned by your supervisor

Required Skills, Education and Certifications

• (5) Years’ experience in community, hospital, hospice or home health case management
• Bachelor’s or master’s degree in Healthcare Related Field, preferred
• Certified Care Manager (CMC) or Certified Case Manager (CCM)
• Demonstrated knowledge of aging, dementia, and/or disabilities.
• Experience working with complicated family systems and dynamics.
• Computer Skills:MS Office, Electronic Health Records and Internet Skills
• Excellent customer service and problem- solving skills
• Excellent verbal and writing skills
• Detail-oriented with the ability to keep up with fast paced processes

Physical Requirements

• Ability to lift and carry up to 10-15 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the work day
• Frequent local travel by personal automobile to client homes required
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer.TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.