Care Manager

RiverValley Consulting Services; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits (health, dental

Vision coverage

Paid time off + 9 holidays

Tuition reimbursement + CEUs

Mileage reimbursement

NHSC Loan Repayment eligibility

Job summary

New Mexico Solutions is searching for an ACT Care Manager in Albuquerque, NM to coordinate person-centered treatment plans and support symptom management for enrolled participants.

The role emphasizes outreach, linkage to services, and crisis response within an integrated care framework, with opportunities for professional growth and supervision.

Qualifications

• Master's or higher in human services or related field preferred.
• Experience with ACT or intensive case management desirable.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Provide case management services within the ACT program.
• Develop and coordinate person-centered treatment/service plans.
• Link to community resources for benefits, housing, transportation, and nutrition.
• Support access to primary care and other specialists as needed.
• Lead individual and group activities to improve social skills and engagement.
• Respond to crisis and provide on-call support as scheduled.
• Document services within required timelines and standards.

Skills

Time management

Verbal communication

Bilingual EN/ES

Education

Master's degree in human services

Bachelor's degree in human services + 1 year experience

High School Diploma or GED + 3 years experience

Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

Job description

Position Title: Care Manager

Location: Albuquerque, NM 87102

Description

The ACT Care Manager will work under the supervision of the Team Leader/Program Manager. This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Provision of Case Management Services: Provides case management services to ACT program clients evidenced by:

• Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations.
• Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills.
• Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing.
• Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required.
• Organizes and leads individual and group social and recreational activities to structure enrolled participants' time, increase social experiences, and provide opportunities to practice social skills
• Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation.
• Supporting individuals served and their families in crisis situations.
• Provides on-call crisis intervention as scheduled.
• Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned.

Service Team Approach: Participates as an active treatment team member serving individuals in the ACT program as evidenced by:

• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Coordinating with both internal and external providers regarding service provision.

Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by:

• Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by:

• Providing services that are person-centered.
• Providing services that are culturally relevant.
• Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation: Completed documentation that meets identified expectations as evidenced by:

• Documenting all services provided within expected time frames.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by:

• Demonstrating excellent organizational skills.
• Demonstrating effective use of time management techniques.
• Demonstrating the use of effective engagement skills.
• Consistently meeting established productivity standards.

Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by:

• Participating in and completing all required trainings in an accurate and timely manner.
• Identifying and requesting training or skill enhancement opportunities.
• Engaging in cross-training activities with other team members.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.

Other: Completes other administrative support duties and special projects as developed and assigned.

Qualifications

Education and Experience:

• Master's Degree in a human services related field OR
• Bachelor's Degree in a human services related field and 1 year relevant experience working with the target population preferred OR
• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR
• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)
• EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager.
• OTHER: Valid drivers' license and meets the driving privileges guidelines established in HR Policy 12.6 "Vehicle Safety and Client Transportation."

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.
• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
• Good verbal and written skills.
• Bilingual (English/Spanish) is preferred but not required.

Position Type: Full Time

Travel Percentage: Frequent

Education Level: High School/GED

Job Shift: Day