Care Management Technician, Full-Time Days

Orlando Health; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

Orlando Health South Lake Hospital in Clermont, FL is seeking a Care Management Technician to support the care management team with patient transitions and coordination of services. This role emphasizes education for patients and families about care pathways and timely transitions.

The position requires solid customer service experience and proficiency with Microsoft Office. It offers a collaborative environment in a hospital setting with opportunities for growth and involvement in care

Qualifications

• High school graduate or equivalent.
• Two years’ experience with customers/patients, including one year in a health-related field.
• Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Educates patients/families on the roles of the care management team and ensures timely transitions to the next level of care.
• Assists with Care Management requests: arranging nursing home returns, contacting SNFs/ALFs, and bed availability.
• Arranges resources for durable medical equipment.
• Issues Medicare letters (IMM), MOON notices, ABNs, and HINNs as needed.
• Supports office functions: mail, phones, equipment maintenance, and filing.
• Maintains data in department databases and schedules meetings.
• Contributes to quality and safety initiatives and ensures compliance with policies.
• Maintains punctual attendance and supports department operations.

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records

Job description

Position Summary

Facility: South Lake Hospital

Location: Clermont, FL

Status: Full-Time

Department: Care Management

Schedule: Days

Title: Care Management Technician

#LI-JM1

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health South Lake Hospital is a comprehensive medical and surgical acute care facility serving the residents of Lake County as a trusted member of the community for over 75 years. Conveniently located in Clermont, the hospital’s dedicated team of physicians, nurses, clinicians and medical professionals is committed to delivering expert and compassionate care. Our efforts have earned us recognition as a national leader.

ORLANDO HEALTH - BENEFITS & PERKS:

Competitive Pay

• Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Employee-centric

• South Lake Hospital has been selected as one of the “Best Places to Work in Healthcare” by ModernHealthcare.

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/throughout.

Responsibilities

Essential Functions

• Educates patients/families on the roles of the care management team, bridging communications with the other members ofm health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed:
  • Arranging nursing home returns
  • Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
  • Identifying availability of community resources
  • Enrolling patients in patient assistance programs
  • Referring to community agencies
  • Arranging patient transportation
  • Obtaining authorization numbers from payors
  • Obtaining appropriate contact name, contact number and/or fax number of payor
  • Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of:
  • Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
  • Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
  • Assists in maintaining the various databases and spreadsheets utilized by the department
  • Assists in scheduling meetings and coordinating arrangement for meetings
  • Assists in the suggestion, development and implementation of new processes to improve department efficiencies
• Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

Education/Training

• High school graduate or equivalent

Licensure/Certification

• None

Experience

• Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint).