Care Management Support Coordinator II

Centene; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive benefits package

Paid time off

Job summary

Centene is seeking a Remote Administrative Care Management Assistant based in Oklahoma. The role supports outreach, inbound calls, scheduling, and documentation of member records in line with regulatory guidelines.

The ideal candidate has experience handling phone calls, strong computer skills, and proficiency in Microsoft Office, with excellent communication and customer service abilities. Schedule is Mon-Fri, 8:00 AM–5:00 PM, remote in Oklahoma.

Qualifications

• Requires a High School diploma or GED.
• 1-2 years of related experience.
• Experience handling phone calls and working remotely.

Responsibilities

• Outreach to members via phone to support care plan steps and scheduling.
• Assist members in connecting to health plan or community resources for quality care.
• Provide front-line support for member/provider inquiries and concerns.
• Support member onboarding and day-to-day administrative duties, including sending welcome letters and materials.
• Document and maintain non-clinical member records per state and regulatory requirements.
• Know benefits and resources locally; refer to address social determinants of health (SDOH) needs.
• Perform other duties as assigned and adhere to policies.
• Comply with all policies and standards.

Skills

Phone support

Remote work

MS Office

Communication

Customer service

Detail oriented

Time management

Independent worker

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Remote

Description

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Key Details

This is a remote position, and applicants must reside in Oklahoma. The ideal candidate will have experience handling phone calls and working remotely, strong computer skills, and proficiency in Microsoft Office applications. They should also possess excellent communication and customer service skills, be detail-oriented and well-organized, have strong time management and organizational skills, and demonstrate the ability to work independently and take initiative. The work schedule is Monday through Friday, from 8:00 AM to 5:00 PM.

Responsibilities

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience

• Requires a High School diploma or GED
• Requires 1 - 2 years of related experience.

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.