Care Management Support Coordinator II

Pyramid Consulting, Inc; Kansas City (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Care Management Support Coordinator II. This role involves supporting various administrative activities in care management, connecting members to resources, and ensuring compliance with healthcare policies. Candidates with call center experience and a high school diploma or higher, are encouraged to apply for this contract position with potential to grow.

Benefits

Health insurance (medical, dental, vision)

401(k)

Paid sick leave

Qualifications

• 1–2 years of related experience required.
• Experience in healthcare insurance history and sales is a plus.

Responsibilities

• Support administrative care management activities such as outreach, inbound calls, and scheduling services.
• Act as a point of contact for members, providers, and staff to resolve issues.
• Provide front-line support for member and provider inquiries.

Skills

Call Center

Outreach to Members & Providers

Sales

Education

High School Diploma

Bachelor’s Degree

Job description

Immediate need for a talented Care Management Support Coordinator II. This is a 3+ months contract-to-hire opportunity with long-term potential, located remotely in the U.S. (MST timezone). Please review the job description below and contact us ASAP if interested.

Job ID: 25-66368

Pay Range: $22 - $25 per hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave, depending on work location.

Key Responsibilities:

• Support administrative care management activities such as outreach, inbound calls, and scheduling services.
• Act as a point of contact for members, providers, and staff to resolve issues and document member records per current guidelines.
• Assist members in connecting to health plan and community resources to ensure quality care.
• Apply knowledge of assigned health plan activities and resources.
• Provide front-line support for member and provider inquiries, including explaining care protocols.
• Support member onboarding and handle administrative duties like sending welcome letters and educational materials.
• Maintain non-clinical member records in compliance with policies and regulations.
• Leverage knowledge of local benefits and resources to address Social Determinants of Health (SDOH).
• Perform other duties as assigned.
• Ensure compliance with policies and standards.
• Operational expectations: manage 30 new cases, handle 10 care management referrals, and process over 50 calls daily.
• Track metrics such as engagement rate, decline rate, and compliance.

Key Requirements and Technology Experience:

• Key Skills: Call Center, Outreach to Members & Providers, Sales.
• Must have experience in a call center environment.
• Require 1–2 years of related experience.
• Experience in healthcare insurance history and sales is a plus.
• Education: High School Diploma or higher (Bachelor’s Degree preferred).

Our client is a leading company in the healthcare industry. We are currently interviewing for this and similar contract positions. Interested candidates are encouraged to apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal employment opportunity provider and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law.

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