Care Management Support Assistant

Humana Inc; Chicago (IL); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Humana Inc. seeks a Care Management Support Assistant 2 to aid in the administration of care management. You will provide non-clinical support to assess and evaluate members’ needs, guiding them to appropriate resources for wellbeing.

The role handles varied, moderately complex tasks within defined policies. Occasional travel to Humana offices may be required; this remote position currently emphasizes 40-hour weeks with potential office days.

Qualifications

• Less than 3 years of technical experience with Microsoft Word, Excel, and Outlook.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Administrative support experience in the healthcare industry.
• Familiarity with care and well-being resources.
• Must reside in, or commutable to Schaumburg or downtown Chicago, and be onsite 1–2 days/week.
• Preferred: Microsoft Access proficiency.

Responsibilities

• Provide non-clinical support to the assessment and evaluation of members' needs.
• Contribute to administration of care management and guide members toward resources.
• Perform computations and handle semi-routine administrative/operational tasks.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Administrative support

Care coordination support

Education

Associate's degree

Tools

Microsoft Access

Job description

Become a part of our caring community The Care Management Support Assistant 2 contributes to administration of care management. Provide non-clinical support to the assessment and evaluation of members' needs. This support helps achieve or maintain an wellness state by guiding members/families toward, and facilitating interaction with, resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works. Follow standard practices that allow for some opportunity for interpretation/deviation or independent. Use your skills to make an impact

Required Qualifications

• Less than 3 years of technical experience with Microsoft Word, Excel, and Outlook
• Knowledge of Microsoft Word, Excel, and Outlook
• Administrative support experience in the healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on improving consumer experiences
• Must reside in, or within a commutable distance to, the Schaumburg office or downtown Chicago office and be available to work onsite 1 to 2 days per week

Preferred Qualifications

• Associate's degree
• Microsoft Access proficiency

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $42,900 - $54,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.