Care Management Supervisor

State of Oklahoma; Oklahoma City (OK); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

Generous state benefit plans

Retirement Savings Plan with employer

11 paid holidays annually

15 days vacation and 15 days sick time

Job summary

The Oklahoma Health Care Authority (OHCA) seeks a Care Management Supervisor in Oklahoma City to provide strategic leadership and oversee teams in Population Care Management. The role emphasizes operational efficiency, staff development, and fiscal responsibility within the department, with duties spanning cross-functional collaboration and public-facing representation.

The supervisor will guide performance excellence, drive innovative solutions, and ensure high-quality case management services

Qualifications

• RN license required (OK permanent license or eNLC)
• 6 years nursing experience including 3 years with TXIX recipients and 2 years of case management
• Equivalent combination of education and experience allowed

Responsibilities

• Lead and motivate team members to achieve goals and maintain a positive work environment.
• Ensure efficient operations and improve workflow across programs.
• Oversee Population Care Management operations and align with organizational priorities.
• Represent OHCA in public forums and collaborate with internal/external stakeholders.
• Identify training needs and develop opportunities to support team growth and process improvements.
• Monitor team performance with metrics and address issues promptly.
• Ensure policy adherence and quality standards through regular checks.

Skills

Leadership skills

Budget management

Education

RN license (OK or eNLC)

Job description

Job Posting Title

Care Management Supervisor

Agency

807 HEALTH CARE AUTHORITY

Supervisory Organization

Care Coordination Services

Full/Part-Time

Full time

Job Type

Regular

Compensation

$92,455 / annual

Why You’ll Love Working Here

At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust & Transparency, Empowerment & Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact. Learn more about OHCA.

Let’s Talk Benefits

• Generous state-paid benefit allowance to offset insurance premiums.
• A wide selection of insurance plans with no pre-existing condition exclusions.
• Flexible Spending Accounts for health care and dependent care.
• Retirement Savings Plan with employer contributions.
• 11 paid holidays annually.
• 15 days of vacation and 15 days of sick leave in the first year.
• Longevity Bonus recognizing years of public service.
• Public Service Loan Forgiveness eligibility and tuition reimbursement.
• Wellness benefits, including an on-site gym and fitness center discounts.

Job Description

Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105

Salary: $92,455 / annual

Work Schedule: Monday – Friday

Primary Hours: 8:00 a.m. – 5:00 p.m.

Agency/Division Information

The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.

Position Purpose

The Supervisor will provide strategic leadership and oversight within the Oklahoma Health Care Authority (OHCA), ensuring alignment between departmental goals and the agency’s mission to improve health and care for Oklahomans. This role involves managing teams, overseeing operations, driving performance excellence, and fostering a collaborative and positive work environment. The Supervisor will be responsible for ensuring operational efficiency, supporting staff development, maintaining strong relationships with stakeholders, and ensuring the fiscal responsibility and effectiveness of the department’s initiatives. Additionally, this position will represent the OHCA in various public forums and play a key role in the development and execution of innovative solutions to enhance service delivery.

Essential Functions May Include:

• Lead and motivate team members to achieve goals and build a positive work environment.
• Ensure efficient operations and improve workflow.
• Develop and execute plans that align team goals with organizational priorities effectively assisting with the oversight of the operations and development of Population Care Management
• Facilitate effective communication and collaboration with internal and external stakeholders to foster direction, growth in the programs, and may represent OHCA in multiple public forums at local, state, and national levels.
• Identify training needs and provide development opportunities to support team growth by providing expert input to design and implement innovative solutions to achieve measurable improvements in the delivery of quality case management services.
• Monitor and manage team performance by establishing metrics and addressing issues.
• Ensure adherence to policies and maintain quality standards through regular checks.
• Identify and resolve issues by making informed decisions and developing plans.
• Deliver quality services to ensure high customer satisfaction and address complaints effectively.
• Ensure effective and fiscally responsible use of resources within the department.
• Other duties as assigned.

Supervisory Responsibilities: This position has supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge, Skills, Abilities and Competency Requirements

This position requires in-depth knowledge of agency policies, state and federal legislation, and the principles of program administration, along with the ability to manage budgets and optimize resources. Strong leadership skills are necessary to motivate teams, resolve complex issues, and ensure performance excellence across multiple divisions. The Korn Ferry competencies that best align with this role are Manages Ambiguity for navigating complex challenges and Drives Results for achieving departmental and organizational goals effectively.

To be considered for this position your application must include a resume/CV with complete work and education history.

Education and/or Experience:

• Possession of a valid permanent Oklahoma license as a registered nurse as approved by the Oklahoma Board of Nursing or Registered Nurse License recognized by the Enhanced Nurse Licensure Compact (eNLC) AND
• 6 years of professional nursing experience including 3 years of experience with TXIX recipients and 2 years of case management experience
• An equivalent combination of education and experience, substituting 1 year of professional level experience for each year of the required education.

Preferred Qualifications Include:

• Experience with the Aged/Blind/Disabled (ABD) populations
• Advanced nursing degree (BSN or higher)
• Medicaid experience (especially SoonerCare Management/supervisory experience)
• Commission for Case Manager certification (CCM)
• Certified Managed Care Nurse (CMCN)
• Two plus years Sr. Nurse Care Manager experience

Physical Demands and Work Environment

Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. In the course of performing job duties, employees are required to speak, stand, walk, and reach with their hands and arms. This position requires extended periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of this position.

Accommodation Statement

The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at 405-522-7335.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.