Care Management Coordinator (Queens)

Northwell Health; Manhasset (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Northwell Health is seeking a Care Management professional to coordinate health home services for families and caregivers in New York. The role emphasizes clinically integrated care for defined populations with serious mental illness through the Health Home Plus program.

The position requires strong communication and care coordination skills to partner with hospitals, primary care teams and community resources, while addressing medical and social barriers to access.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of relevant experience required.
• Bachelor’s or Master’s degree in a relevant field strongly preferred.
• CASAC with two years of experience OR Bachelor’s with experience serving Health Home care management for SMI/SED population strongly preferred.
• NYS Driver’s License strongly preferred.

Responsibilities

• Uses patient-centered motivational interviewing to build rapport and help patients improve health.
• Supports primary care by providing panel management to reduce lost to care and non-compliance in follow-up.
• Acts as liaison between hospitals, primary care providers, specialists and community resources for patient-centered care coordination.
• Identifies and tracks high-risk populations and others due for preventive or chronic care services.
• Identifies and tracks patients discharged from inpatient or emergency department.
• Performs outreach in primary care sites, homes, hospitals, and neighborhoods to close care gaps.

Skills

Motivational interviewing

Care coordination

Panel management

Team communication

Care plan development

Education

Bachelor's or Master’s degree in a relevant field

CASAC credential (strongly preferred)

NY driver’s license preferred

Job description

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers. Health Home Plus is an intensive Health Home care management service established for defined populations with SMI (severe mental illness) who are enrolled in HHSA.

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of experience; OR A Bachelor’s degree or higher in ANY field with either: three (3) years of experience, or two (2) years of experience as a Health Home care manager serving the SMI or SED population, highly preferred.
• NYS Driver's License strongly preferred.
• Location: Queens

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).