Care Management Coordinator (Suffolk)

Northwell Health; Massachusetts; On-site; USD 55,000 - 75,000; Full time

Job summary

Northwell Health is seeking a Care Management professional to coordinate services for high-risk patients and their families, using patient-centered approaches to connect patients with primary care, social supports, and community resources to improve access to care.

Location includes Putnam, Dutchess and Ulster counties. Applicants with CASAC or relevant degrees and 1–3 years of experience are preferred, with strong emphasis on team-based care and effective cross-setting communication.

Qualifications

• Bachelor's or Master's degree in a relevant field is strongly preferred.
• CASAC credential with two years of experience or equivalent education/experience is highly preferred.
• NYS Driver's License strongly preferred.

Responsibilities

• Uses patient-centered motivational interviewing to build rapport and improve health.
• Supports primary care by panel management to reduce care gaps and non-adherence.
• Coordinates care plans addressing medical and social barriers for high-risk patients.
• Acts as liaison between hospitals, PCPs, specialists, and community resources.
• Identifies high-risk populations and patients due for preventive or chronic care.
• Tracks discharged patients and ensures follow-up and coordination of care.

Skills

Motivational interviewing

Panel management

Care coordination

Team-based communication

Education

Bachelor's or Master's degree in relevant field

High School Diploma or equivalent

CASAC credential with 2 years experience OR Bachelor's with 3 years OR 2 years as Health Home care manager

Job description

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers. Health Home Plus is an intensive Health Home care management service established for defined populations with SMI (severe mental illness) who are enrolled in HHSA.

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of experience; OR A Bachelor’s degree or higher in ANY field with either: three (3) years of experience, or two (2) years of experience as a Health Home care manager serving the SMI or SED population, highly preferred.
• NYS Driver's License strongly preferred.
• Location: Putnam, Dutchess and Ulster County

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).