Care Management Coordinator

Northwell Health; Melville (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Northwell Health seeks a Care Management professional to coordinate services for patients and families, applying patient-centered approaches to improve health outcomes.

You will support the primary care team, manage high-risk panels, and liaise with hospitals, specialists, and community resources to ensure coordinated care.

A high school diploma is required, with 1–3 years of experience; bilingual Spanish is a plus and a NY driver’s license preferred.

Qualifications

• 1–3 years of relevant care management experience.
• NY driver’s license strongly preferred.
• Bilingual Spanish preferred.

Responsibilities

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care and non-compliant in follow up care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan.

Skills

Motivational interviewing

Care coordination

Panel management

Team communication

Outreach activities

Spanish bilingual

Education

High School Diploma

Bachelor's degree

Master's degree

Job description

Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers.

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Job Description

Coordinates and participates in activities related to Care Management services to family members and caregivers.

Job Responsibility

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• Bachelor's or Master's degree in relevant field strongly preferred.
• Health home or care management experience strongly preferred.
• NYS Driver's license strongly preferred.
• Bilingual Spanish preferred.
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).