Care Management Coordinator

Spectrum Health; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay via Payactiv

Discounts directory with deals

Identity protection

Retirement with company match

Job summary

Corewell Health is seeking an administrative coordinator for the Care Management division in Grand Rapids. You will manage schedules, payroll processing, and complex clerical duties, acting as liaison for the director and managers.

The role also covers policy updates, CM website upkeep, and records management. Responsibilities include coordinating meetings, processing invoices, organizing office activities, and supporting utilization management activities.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of relevant experience preferred.

Responsibilities

• Maintains employee schedules and tracks PTO.
• Coordinates CM policy updates and CM website maintenance.
• Processes payroll for Care Management and maintains employee statistics.
• Schedules meetings, agendas, and projects for director and managers.
• Organizes office activities, orders supplies, and handles duties as assigned.
• Supports utilization management tasks like authorizations and denials.

Education

High school diploma or equivalent

Job description

Shift and Status

Full time, Monday to Friday, 7:30 a.m. to 4:00 p.m., No weekends

Job Summary

Coordinates office functions and activities to maintain an effective and efficient department. Manages schedule/work for the Director and any Managers of Care Management. Acts as liaison and coordinates all complex clerical duties of the division. Processes payroll, bill payment, and other requests for the department. Oversee the delivery of Medicare letters to patients and keep accurate records in electronic systems.

Essential Duties

• Maintains employee schedules, tracks PTO, and manages daily assignment.
• Coordinates activities related to the Care Management Policy and Procedures manual, including any needed maintenance of the CM website, and communication on policy updates.
• Processes/oversees/corrects payroll for all of Care Management as well as keeping accurate statistics for all employees.
• Coordinates all appointments, meeting, and projects for the director and other managers in the Care Management department.
• Manages meeting agendas and minutes as requested.
• Processes bills for Care Management department. (i.e. BSBC PROM Invoices, Med Assist Fund, Cost Transfers, Zoll Life vest, etc.).
• Organizes and coordinates all office activities.
• Order supplies, etc.
• All other duties as assigned. (Special Projects).
• Creates and maintains employee files and licenses.
• May assist in Utilization management functions such as: Working to obtain authorizations and address concurrent denials.
• Scheduling next review dates as required by payor guidelines.
• Maintains and monitors CM Workques.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent Preferred 2 years of relevant experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status.

Location and Working Hours

Primary Location SITE - Blodgett Hospital - 1840 Wealthy St SE- Grand Rapids

Department Name Care Management Acute CMCs CHW - Grand Rapids Hosp

Employment Type Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 7:30 a.m. to 4:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Safety and Vaccination Requirements

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

Accommodation Statement

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Equal Opportunity Statement

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Culture

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

Corewell Health Overview

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.