Care Management Community Health Worker II

L.A. Care Health Plan; Los Angeles (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

An established industry player is seeking a dedicated Care Management Community Health Worker II to enhance the health and well-being of its members. This role involves engaging with diverse populations, providing health education, and advocating for community needs. The ideal candidate will have a passion for community health, exceptional communication skills, and the ability to navigate health services effectively. Join a mission-driven team that prioritizes quality care and support for vulnerable populations, and make a meaningful impact in the lives of those you serve. This position offers a dynamic work environment with opportunities for personal and professional growth.

Benefits

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Qualifications

• At least 1 year of experience as a health navigator or peer support worker.
• Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable.

Responsibilities

• Promoting members’ optimal health and well-being through engagement.
• Conducting health promotion and disease prevention education.
• Advocating for individuals and communities.

Skills

Knowledge of community resources

Comfortable working with diverse populations

Exceptional ability to connect and engage with people

Excellent verbal and written communication skills

Detail oriented and organized

Basic computer skills

Motivational interviewing

Education

Community Health Worker formal training program

Job description

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Care Management Community Health Worker II

Job Category: Administrative, HR, Business Professionals

Department: Care Management

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 12159

Salary Range:$55,245.00(Min.) -$69,045.00(Mid.) -$82,867.00(Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Care Management Community Health Worker II (CHW) is part of the care management team and is responsible for promoting members’ optimal health and well-being through active engagement and helping them navigate and access health services. The CHW supports providers and the care management team through an integrated approach to care management and community outreach. Through 1:1 in-home visits as well as group education and support, the CHW helps identify members’ barriers to care and their preferences, provides education and mentoring, connects them to resources, and advocates for the individual.

Duties

Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems: Educating individuals and communities about how to use health and social service systems (including understanding how systems operate). Educating systems about community perspectives and cultural norms. Building health literacy and cross-cultural communication. (10%)

Providing Culturally Appropriate Health Education and Information: Conducting health promotion and disease prevention education in a manner that matches linguistic and cultural needs of members. Providing necessary information to understand and prevent diseases and to help members manage health conditions (including chronic disease). (10%)

Care Coordination, Case Management, and System Navigation: Participating in care coordination and case management. Making referrals and providing follow-up. Coordinating transportation to services and helping address barriers to services. Documenting and tracking individual and population level data. Informing people and systems about community assets and challenges. (20%)

Providing Coaching and Social Support: Providing individual support and coaching. Motivating and encouraging people to obtain care and other services. Supporting self-management of disease prevention and management of health conditions (including chronic disease). Planning and/or leading support and health education groups. (10%)

Advocating for Individuals and Communities: Advocating for the needs and perspectives of communities. Connecting to resources and advocating for basic needs (e.g. food and housing). Conducting policy advocacy for their communities. (20%)

Building Individual and Community Capacity: Building individual capacity. Building community capacity. Training and building individual capacity with peers and among CHW groups. (5%)

Implementing Individual and Community Assessments: Participating in design, implementation, and interpretation of individual-level assessments (e.g. Health Risk Assessments, medication reviews, home environmental and safety assessment). Participating in design, implementation, and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping). (20%)

Conducting Outreach: Case-finding/recruitment of individuals, families, and community groups to services and systems. Follow up on health and social service encounters with individuals, families, and community groups. Home visiting to provide education, assessment, and social support. Presenting at local agencies and community events. (5%)

Attending regular staff meetings, on-site monthly trainings and other meetings as requested. Managing assigned caseload.

Perform other duties as assigned.

Education Required

Education Preferred

Experience

Required:

At least 1 year of experience as a health navigator, peer support worker, outreach work, or promotora or working in a community setting and providing health education for chronic conditions, or equivalent.

Skills

Required:

Knowledge of community resources in area of residence.

Comfortable working with diverse populations.

Exceptional ability to connect and engage with people.

Ability to work in various environments including 1:1 in member’s homes, clinical settings, and/ or shelters.

Excellent verbal and written communication skills.

Detail oriented, organized and possess time management skills.

Basic computer skills.

Preferred:
Motivational interviewing is desirable.

"Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese ".

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Preferred:
Successful completion of a Community Health Worker formal training program from a college or other education institution.

Training in health education for chronic diseases, motivational interviewing is desirable.

Physical Requirements

Light

Additional Information

Required:
Travel to offsite locations for work.

Able to work flexible job hours.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offersa wide range of benefits including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program

Nearest Major Market: Los Angeles
Job Segment: Public Health, Counseling, Medical, Healthcare