Care Management Assistant

spectrumhealth; Royal Oak (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Corewell Health in Royal Oak is seeking a devoted administrative support member to assist the Care Management team. You will deliver, document, and obtain signatures for CMS notices while processing patient information via calls, faxes, mail and errands.

The role requires a high school diploma and basic computer skills, with a 40-hour work week, Monday–Friday, day shift and occasional weekend coverage.

Qualifications

• High school diploma or equivalent required.
• Knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies.
• Computer skills sufficient to navigate basic software systems.

Responsibilities

• Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
• Collaborate with care management to facilitate post-acute placement authorizations.
• Place calls to patient families, guardian, POA to deliver notices and follow up as needed.
• Document information electronically sent to Livanta.
• Perform receptionist duties and clerical support.
• Maintain inventory and order supplies as needed.

Skills

Communication with public

Organization

Multitasking

Phone etiquette

Education

High school diploma

Tools

EPIC

PeopleSoft

Job description

Shift and Status

Full time, Monday to Friday, 8:00 a.m. to 4:30 p.m., Variable weekends

Job Summary

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

Essential Duties

• Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
• Collaboration with care management team to facilitate post-acute placement authorizations.
• Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q.
• Responsible to facilitate and document information electronically sent to Livanta.
• Performs receptionist duties i.e. phone messages, clerical support.
• May maintain inventory and order department supplies from Peoplesoft.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent
• Knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies.
• Computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Employment Information

Department Name
Care Management - Royal Oak Hosp

Employment Type
Full time

Shift
Day (United States of America)

Weekly Scheduled Hours
40

Hours of Work
8:00 a.m. to 4:30 p.m.

Days Worked
Monday to Friday

Weekend Frequency
Variable weekends

Workplace Safety & Accommodations

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

Company Culture

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.