Care Management Assistant

Franciscan Alliance, Inc.; Munster (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Franciscan Health Munster Campus is seeking a Care Management Assistant to support administrative operations in the Care Management Department. The role includes clerical duties, arranging post-discharge services, and communicating discharge planning updates to patients, families, and the hospital care team.

The position requires a High School Diploma/GED and at least 1 year of clerical/office experience, with hospital experience preferred.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of clerical/office experience is required.
• 1 year of hospital experience is preferred.

Responsibilities

• Coordinate schedule and provide administrative support to the Care Management Department.
• Obtain status details from insurance payers for care authorizations and supervision requirements.
• Communicate Medicare rights to patients and families and issue related communications.
• Prepare written reports for patient care teams describing care needs and discharge requirements.
• Coordinate transportation and prepare discharge packets for post-acute providers.

Skills

Clerical/office work

Hospital experience

Education

High School Diploma/GED

Job description

Franciscan Health Munster Campus

701 Superior Ave Munster, Indiana 46321

The Care Management Assistant performs secretarial or clerical functions to support the administrative operations of an assigned department. The Care Management Assistant supports the Care Management Department by providing clerical and administrative relief for the Department’s Care Managers and Social Workers. This position assists with the operations of care delivery by arranging post-discharge services, managing Medicare correspondence, providing clinical updates to commercial payers, as well as communicating necessary discharge planning updates to patients, families, and hospital care team staff.

WHO WE ARE

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• _ Schedule: Monday - Friday,_ 8 hour shift between 7:30am - 5pm
• Obtain status details regarding care authorizations and supervisory visit requirements from insurance payers.
• Communicate Medicare rights to patients and their family members if applicable; issue written Medicare-related communications to patients, including status changes, and follow-ups.
• Prepare and provide patient care teams with detailed written reports, describing the nature of the care required (contains supportive documentation from patient records, community resources, services, and equipment needed to assist in meeting patient and family post-discharge needs).
• Coordinate transportation, post discharge, and prepare discharge packets for post-acute providers.

QUALIFICATIONS

• High School Diploma/GED required
• 1 year of clerical/office experience required
• 1 year of hospital experience preferred

TRAVEL IS REQUIRED

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.