Care Management Assistant

Shirley Ryan AbilityLab; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading healthcare organization as a Care Management Assistant, where you'll play a vital role in assisting care managers and ensuring efficient patient transitions. This position involves coordinating insurance processes, facilitating discharges, and maintaining an understanding of care plans, supported by a commitment to compassion and excellence.

Benefits

Comprehensive benefits program

Qualifications

• 2 years of experience with community resources and healthcare systems preferred.
• Interpersonal communication and advocacy skills required.
• Capable of learning and utilizing technology for data collection and report generation.

Responsibilities

• Assist with coordinating resources and referrals for patients' stays.
• Ensure accurate coding for Medicare admissions.
• Facilitate patient discharge planning.

Skills

Communication

Customer Service

Judgment/Problem Solving

Education

Bachelor’s degree in social work, psychology, or a related field

Job description

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Care Management Assistant will assist Care Managers with coordinating various resources and referrals throughout the patients stay. The Care Management Assistant will hold responsibility of the insurance process whether this is through accurate and timely coding of expected length of stay for Medicare admissions and ownership of the continued insurance authorization process for all appropriate patients. The Care Manager Assistant maintains an understanding of the patients’ plans of care and discharge information to assist Care Managers with ensuring a smooth and complete transition through the continuum.
The Care Management Assistant will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Care Management Assistant will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Job Description

The Care Management Assistant Will:

• Maintain ownership of all continued insurance authorization updates for the inpatient population.

• Proficiency in using various online insurance portals to ensure efficiency of insurance authorization updates.

• Ensure accurate and timely coding of patients with Medicare plans to create expected Length of Stay which is determined by CMS.

• Assists in facilitating the discharge of patients from the hospital to home or extended care facilities by coordinating various processes and tasks related to discharge planning and resource utilization.

• Provides and explains discharge forms to patients including Medicare Discharge Rights forms ensuring proper completion and appropriate signatures are obtained.

• Assists with researching available resources and needs to facilitate discharge. Provides coverage for the Care Management Assistant and Care Management Administrative Coordinator when away from the facility.

• Provides data entry and report generation as needed.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

Reports directly to the Director, IP Care Coordination and Resource Utilization

Knowledge, Skills & Abilities Required

• Bachelor’s degree in social work, psychology, or a related field preferred.

• 2 years of experience with a knowledge of community resources, healthcare systems and interdisciplinary functioning is preferred.

• Able to use professional concepts and apply company policies/procedures to work through multifaceted barriers affecting discharge.

• Able to exercise judgment within defined procedures and practices to determine appropriate action.

• Interpersonal communication and advocacy skills are required to work with patients and families, and various medical professionals within and outside of the hospital.

• Capable of learning and utilizing technology to collect and analyze data and prepare and aggregate reports.

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature.

Payand Benefits*:

Pay Range:$19.56per hour- $33.43 per hour

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position. Actual compensation will vary based on applicant’s experience and qualifications, as well as internal equity.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Equal Employment Opportunity

ShirleyRyan AbilityLab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.