Care Experience Lead: Patient Support & Team Coach

Equip-fc0ac742; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Equip is a fully virtual, evidence-based eating disorder treatment program dedicated to helping anyone access effective care. The Lead, Care Experience at Equip serves as a critical care coordinator for patients and families, guiding needs and ensuring alignment with the Equip treatment model while leading a team of Care Experience representatives.

The role encompasses reinforcing best practices, managing SLAs, and delivering personalized service through phone, email and messaging to meet each

Responsibilities

• Lead, Care Experience role coordinating and supporting each patient and family within Equip's care model.
• Manage a team of Care Experience representatives, reinforcing best practices and meeting SLAs.
• Provide proactive outreach by phone, email and messaging to ensure timely care experiences.

Job description

Equip is a fully virtual, evidence-based eating disorder treatment program dedicated to helping anyone access effective care. The Lead, Care Experience at Equip serves as a critical care coordinator for patients and families, guiding needs and ensuring alignment with the Equip treatment model while leading a team of Care Experience representatives.

The role encompasses reinforcing best practices, managing SLAs, and delivering personalized service through phone, email and messaging to meet each