Care Evolution Specialist

RoVR; Massachusetts; Remote; USD 28,000 - 50,000; Part time

Job summary

RoVR is a modern concierge medical practice seeking a Care Evolution Specialist for a fully remote, part-time role. You will be the trusted contact for patients, delivering concierge-level service while coordinating administrative and operational tasks that keep care experiences seamless.

The ideal candidate will bring 2+ years in concierge healthcare or high-touch environments, strong tech fluency, and a proactive mindset.

Qualifications

• 2+ years of experience in concierge healthcare, medical administration, hospitality, customer success, or another high-touch service environment.
• Exceptional technological fluency; comfortable navigating multiple platforms and learning new software.
• Experience with digital operations tools including EHR systems and CRM/ticketing platforms.
• Proactive, ownership-driven mindset with the ability to adapt in a growing organization.
• Excellent communication, organization, and discretion when handling patient information.

Responsibilities

• Deliver exceptional patient experiences through polished, personalized support via phone, text, and digital communications.
• Coordinate care and patient logistics: scheduling, prep, follow-ups, referrals, and team communication.
• Own patient requests from start to finish, keeping organized records and following through.
• Navigate and optimize our digital tools and systems (EHR, scheduling, CRM, collaboration tools).
• Help shape evolving operations by testing workflows and documenting processes for efficiency.
• Contribute as a versatile team member across administrative and operational tasks as needs evolve.
• Identify opportunities to improve processes and patient experience and implement practical solutions.

Skills

Care Experience

Tech Fluent

Customer Service

Communication

Remote Work

Tools

Athenahealth

Epic

Canvas

Zendesk

Salesforce

HubSpot

Acuity Scheduling

Google Workspace

Slack

Job description

Concierge Patient Experience & Care Operations

Location: Remote

Type: Part-Time

Care Evolution Specialist

Concierge Patient Experience & Care Operations

Location: Remote

Type: Part-Time

About Us

We're a modern concierge medical practice redefining what exceptional healthcare should feel like.

Our approach combines highly personalized medicine, proactive care, innovative technology, and the highest standards of hospitality to create a healthcare experience that is thoughtful, seamless, and deeply personal.

We believe great medicine extends far beyond the exam room. It's reflected in every interaction, every detail, and every moment a patient needs support.

As we continue to grow, we're investing in the people, technology, and operational systems that make this level of care possible. We're building a practice where exceptional service and continuous innovation go hand in hand.

The Role

We're looking for a warm, resourceful, and highly motivated Care Evolution Specialist to join our team in a part-time, remote capacity.

You'll be a trusted point of contact for patients, providing concierge-level service while supporting the administrative and operational coordination that keeps their care experience running seamlessly.

But this is more than a traditional patient support position.

Our practice is growing, and the technology and workflows behind our care model are evolving alongside it. We're looking for someone who is energized by that environment — someone who can deliver exceptional service today while helping us develop smarter, more effective ways of working tomorrow.

The ideal candidate is equally comfortable supporting a patient, navigating sophisticated digital tools, solving an unexpected operational challenge, or helping establish a new process.

You'll have the opportunity to contribute meaningfully to how the practice operates, with potential to grow into expanded responsibilities as the organization develops.

What You’ll Do

• Deliver exceptional patient experiences: Serve as a welcoming, reliable point of contact, providing polished, personalized support through phone, text, and digital communications.
• Coordinate care and patient logistics: Assist with scheduling, appointment preparation, follow-ups, referrals, and communication between patients and their care teams.
• Own the details: Manage patient requests from start to finish, maintaining organized records, tracking outstanding items, and ensuring nothing falls through the cracks.
• Navigate and optimize technology: Become proficient in our electronic health records, patient communication systems, scheduling platforms, and other digital tools.
• Help shape evolving operations: Support the rollout of new systems, test workflows, document processes, and identify ways to make our patient experience more efficient and intuitive.
• Be a versatile team contributor: Step into a variety of administrative and operational responsibilities as practice needs evolve, bringing the same level of care and precision to every task.
• Anticipate and solve problems: Recognize opportunities for improvement, take initiative, and collaborate with the team to develop thoughtful, practical solutions.

What You Bring

• 2+ years of experience in concierge healthcare, medical administration, hospitality, customer success, or another high-touch service environment.
• Exceptional technological fluency. You're comfortable navigating multiple platforms, learning new software, and adapting quickly as systems evolve.
• Experience with digital operations tools , ideally including:
• Electronic health record systems such as athenahealth, Epic, Canvas, or similar platforms.
• CRM, customer support, or ticketing platforms such as Zendesk, Salesforce, or HubSpot.
• Digital scheduling, patient communication, and collaboration tools such as Acuity, Google Workspace, or Slack.
• A proactive, ownership-driven mindset. You recognize what needs to get done, take initiative, and follow through without requiring constant direction.
• Adaptability and versatility. You’ve ideally worked in growing organizations, new practices, or evolving operational environments where you’ve had the opportunity to wear multiple hats.
• Exceptional communication skills. You're warm, articulate, polished, and able to make patients feel genuinely cared for.
• Outstanding organization and attention to detail. You bring structure to complex situations and maintain consistently high standards.
• Sound judgment and discretion, particularly when handling sensitive patient information.
• A collaborative spirit and genuine curiosity. You enjoy learning, improving processes, and contributing beyond the boundaries of a traditional job description.

Experience in a concierge or membership-based healthcare practice is a plus, but we're equally interested in exceptional candidates from premium hospitality, client services, and technology-enabled service organizations.

You’ll Thrive Here If You

• Believe exceptional healthcare should feel as seamless and attentive as the world's best hospitality experiences.
• Have a natural instinct to take ownership, solve problems, and make things better.
• Enjoy the energy of a growing organization where there's room to contribute ideas and help shape how things work.
• Are comfortable when every process isn't fully established — and enjoy helping bring structure and consistency to a developing operation.
• Get excited about technology and the opportunity to work with modern tools that are changing how healthcare is delivered.
• Take pride in being the person others can rely on, whether it's for a thoughtful patient interaction or an operational challenge behind the scenes.
• Value the opportunity to grow your skills and responsibilities as part of an ambitious, patient-centered team.

Position Details & Growth Opportunity

• Remote: This position is fully remote.
• Part-Time: Consistent, mutually agreed-upon working hours, with availability during Eastern Time business hours.
• Nonclinical: This position focuses on patient experience, administrative care coordination, and practice operations. Clinical decisions remain with licensed care professionals.
• Growth Potential: As the practice expands, there may be opportunities to take on broader responsibilities across patient experience, care operations, technology implementation, and practice management.

We're looking for someone who brings the polish of an exceptional concierge, the resourcefulness of a natural problem-solver, and the initiative of someone who wants to help build something extraordinary.

If you're energized by the opportunity to deliver exceptional care experiences while helping shape a modern medical practice, we'd love to meet you.