Care Delivery Tele Sales Agent

humana; Florida; Presencial; USD 41 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Resumo da oferta

Humana is seeking a Care Delivery Telesales Agent for on-site work in The Villages, FL. You will be the first contact for prospective patients, guiding them through services and scheduling tours and appointments within our primary and specialty care offerings.

In this role you will manage inbound and outbound calls, perform patient registration, verify insurance, and document interactions in the CRM and EMR systems. A strong focus on service, quality, and teamwork is required.

Qualificações

• 1+ years of customer or patient service experience.
• Experience in a medical office, sales or call center environment.
• Experience using call center or EMR/CRM software.

Responsabilidades

• Handle inbound calls from prospective patients and advise on services.
• Make outbound calls to new prospective patients and schedule tours/appointments.
• Manage new patient registration and insurance verification.
• Update CRM and EMR with patient interactions.
• Meet performance and service level goals (quality, productivity, wait times).

Conhecimentos

Customer service

Call center experience

Medical office experience

Ferramentas

Athena

CRM software

Descrição da oferta de emprego

Become a part of our caring community

We are a patient-centered primary care-driven, community-based healthcare model. Our unique care model gives us both the time and resources to care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our mission is to empower Villagers and the surrounding communities live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. We are creating America's Healthiest Hometown.

This is an on-site role working in The Villages, FL. You will report to a Supervisor, Sales Support.

Job Description

To help support our growth strategies, a Care Delivery Telesales Agent is the first contact for prospective patients looking to become a new patient of either our Primary Care and/or Specialty Care. How we answer the phone, make a quick connection with prospective patients, and advise about services we provide as part of our care model, is all a reflection of our core values and care model. Being a part of the Sales & Marketing Team, the Care Delivery Telesales Agent role is responsible for managing inbound calls directed through various marketing campaigns, making outbound calls to new prospective patients, and managing follow up calls on leads. As a Care Delivery Telesales agent, you will be responsible for the new patient registration process, including insurance verification and scheduling of new patient tours and booking new patient appointment for both our primary and specialty care providers.

Role Responsibilities

• Advocate for our brand, care model, care centers, services, clinicians, and new patient experience.
• Represent our core values of service, quality, stewardship, innovation, passion and teamwork to new patients and coworkers.
• Provide support, engagement and care to prospective patients.
• Help grow our Primary Care, Medicare Advantage patient panel. This is done through scheduling New Patient Tours for prospective patients with our New Patient Specialists. Additionally, we support our Specialty Care growth by scheduling New Patient appointments.
• Perform a needs analysis by listening to prospective patient's health needs and asking probing questions to best advise how we can advise them.
• Process new patient registration through the use of the most up-to-date resource tools and new patient workflows to ensure accurate patient registration.
• Collaborate with Primary Care and Specialty Care Teams in advising how best to meet prospective patient's needs.
• Track prospective patient information in the CRM and update the CRM and EMR systems for all patient interactions.
• Report outcome of calls through wrap up codes to determine the success of our marketing campaigns and decisions of future campaigns.
• Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, and call quality)
• Responsible for use of multiple software programs (CRM, Athena, Radix, and Counsel Ear).

Use your skills to make an impact

Required Qualifications

• 1+ years Customer or Patient Service Experience
• Experience working in a medical office, sales or a call center environment
• Experience using call center or EMR/CRM software

Preferred Qualifications

• Healthcare experience
• Proficiency with Athena

TB Statement

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,600 - $55,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our