Receptionist

humana; Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings

Paid time off and holidays

Disability and life insurance

Job summary

Humana's CenterWell Senior Primary Care in Atlanta, GA seeks a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks.

You will maintain patient records in EMR/CRM systems, handle inquiries, and assist with billing and office logistics in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 1 year or more healthcare or strong customer service experience preferred.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Able to multitask in a fast-paced environment.
• Detail-oriented and well organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally at the front desk.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems.
• Handle billing and collect copays when applicable.
• Answer inquiries and manage incoming calls.
• Keep reception area tidy, sanitized and stocked with materials.
• Assist with other administrative tasks and office inventory.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR Systems

Job description

Become a part of our caring community

The Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically work on routine and patterned assignments.

The Receptionist welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and supervises works closely and/or within established policies/practices and guidelines, allowing minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, and Call Centers.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information

• The company considers this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, we will require you to undergo TB screening.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused prima