Care Coordinator West Palm Beach, FL

Bluebird Kids Health; West Palm Beach (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Equity option

Growth opportunities

Inclusive culture

Benefits package

Paid time off

Job summary

Bluebird Kids Health in Florida is seeking a dynamic Care Coordinator for the CARES Center. The role focuses on coordinating care, supporting families, and ensuring timely follow-ups in a fast-paced pediatric setting.

You will manage the provider inbox, calls, and scheduling while maintaining accurate EMR documentation and HIPAA-compliant communications; experience as a medical receptionist is preferred and appreciated in this collaborative team.

Qualifications

• Strong interpersonal skills and ability to engage families in a fast-paced clinical setting.
• Experience in a medical receptionist role or front-desk operations is preferred.
• Ability to manage communications and coordinate care efficiently.

Responsibilities

• Serve as the primary administrative contact for care coordination tasks and keep families and care team aligned on next steps.
• Manage provider inbox: sort clinical docs, messages, and reminders; route items and track to completion.
• Handle inbound/outbound calls; schedule, confirm, and remind families about follow-ups (well visits, ADHD follow-ups, behavioral consults).
• Maintain task lists and documentation to support timely check-ins for patients needing frequent follow-ups.
• Coordinate outside appointments and diagnostics; gather paperwork, support prior authorizations, ensure results are received.
• Process referrals and prior authorizations per insurance requirements; document in EMR.

Skills

Interpersonal skills

Medical receptionist

Job description

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team.

PositionDescription

BluebirdKidsHealthisseekingadynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). T heidealcandidateisaself-starterwithstronginterpersonalskills, experience in a medical receptionist role,andaprovenabilitytodeliverresultsinafast-paced,growth-orientedenvironment.

WhatYou'lDo

• Serve as a key administrative point of contact for care coordination needs, helping families and the care team stay aligned onthe nextsteps.
• Manage the provider inbox by sorting clinical documents, administrative messages, phone messages, and unlabeled/unknown documents; route items appropriately and track to completion.
• Manage Inbound and Outbound calls, and send messages to schedule, confirm, and remind families about follow-up visits (e.g., well child check-ups, ADHD follow-ups, behavioral consults) and to address overdue items.
• Track ongoing needs for patients who require more frequent follow-up (e.g., chronic conditions) by maintaining task lists, reminders, and documentation that support timely check-ins.
• Coordinate outside appointments and diagnostics (MRI, CT, ultrasound, X-ray), including gathering required paperwork, supporting prior authorizations, and ensuring results are received and routed.
• Complete referrals and prior authorizations as required by insurance .
• Support families seeking mental/behavioral health services by collecting information, coordinating next steps, and sharing available options and resources.
• Mange prescription refill requests according to clinic workflows and ensure items are routed for appropriate review and documented in the EMR.
• Maintain patient records by scanning, uploading, and organizing documents in the chart.
• Verify and update patient demographics and key information during each interaction to support accurate communication and records.
• Document interactions and coordination activities clearly and consistently in the EMR, following HIPAA and confidentiality standards.
• Prepare 504 letters and related forms as needed, following established templates and internal processes.
• Maintain an up-to-date directory of specialty and community resources (including contact information) to support efficient scheduling and handoffs.
• Perform other duties as assigned.

WhatWeOffer

• Theopportunitytosupportbest-in-classcommunityoutreachactivitieswithinamission-drivenpediatriccaredeliveryorganization.
• Acompetitivecompensationpackagewithperformanceincentivesand,forsomeroles,equityparticipation.
• Acollaborativeanddynamicworkplacewithsignificantprofessionalgrowthopportunities.
• Adiverseandinclusivecompanyculturethatvalueseveryteammember'scontributiontoourmission.
• Competitivemedical,vision,anddentalinsuranceproducts.
• Otherprogramsincludeemployeeassistance,caregiversupport,commuterbenefits,flexiblespendingaccounts,healthsavingsaccounts,short- and long-termdisabilitybenefits,andotherexclusiveemployeebenefits.
• Generouspaidtimeoff.

BluebirdKidsHealthisanEqualEmploymentOpportunityEmployer.Weembracetherichnessofdiversityanddonotdiscriminatebaseduponrace,religion,color,nationalorigin,gender(includingpregnancy,childbirth,orrelatedmedicalconditions),sexualorientation,genderidentity,genderexpression,age,statusasaprotectedveteran,statusasanindividualwithadisability,orotherapplicablelegallyprotectedcharacteristics.Werecognizethattraditionaljobrequirementscansometimesinadvertentlyexcludetalentedindividualsfromunderrepresentedbackgroundsorthosewhohavetakennontraditionalpathstoacquiretheirskills.Therefore,evenifyoudonotmeeteverylistedrequirementorhavegainedyourqualificationsinunconventionalways,wewholeheartedlyencourageyoutoapply.Wevaluepassion,potential,andthedrivetolearnjustashighlyasformalqualifications,andwearecommittedtobuildinganinclusiveworkplacewhereeveryone'scontributionsarevalued.