Care Coordinator-Utah County

Rocky Mountain Care Group; Orem (UT); On-site; USD 34,000 - 42,000; Full time

Job summary

Rocky Mountain Care Group in Orem, UT is seeking a Care Coordinator to manage secretarial support, coordinate patient care, and assist the Clinical Director in organizing and guiding care teams. This role supports timely, accurate communication of patient information and ensures compliance with policies and HIPAA guidelines.

The position entails coordinating referrals, maintaining records, and ensuring timely authorizations while upholding the agency’s standards and patient-focused care.

Qualifications

• Demonstrates excellence in both written and verbal communication skills.
• Demonstrates tact and diplomacy in facilitation of relationships with staff and the public.
• Demonstrates experience in office management.
• Demonstrates knowledge of computer usage and word processing.
• Demonstrates ability to prioritize tasks, handle pressure, and delicate situations.
• Demonstrates ability to efficiently manage time and workload.

Responsibilities

• Promotes agency culture and is an example of outward mindset, seeing people as people.
• Answers phones and addresses caller’s needs/inquiries. Provides general support to visitors.
• Adheres to agency policies and procedures, state and federal rules and regulations.
• Responsible for submitting and obtaining orders, following orders management process, and ensures orders are received from providers with proper signature/date and within 30-day period.
• Serves as a liaison to team regarding client records and other secretarial needs.
• Accepts responsibility for regular attendance and punctuality and fulfills job requirements without regard to time involved.
• Assists team with patient referrals and coordinates with Clinical Director on selection of care team.
• Assists team with tracking recertifications, transfers, resumptions, and discharges, as outlined in care coordinator daily responsibilities.
• Ensures security, integrity, and confidentiality of data, and follows HIPAA guidelines.
• Conveys information to clinical care team effectively using good verbal or written communication to facilitate sharing of information.
• Provide physicians, clients, family members, and other callers with information about agency services.
• Completes chart review on newly admitted patients and pending discharges, alerts team to ensure prior authorization is obtained in accordance with the agency’s prior authorization process.
• Completes Care Coordinator day to day responsibilities timely.
• Assists Clinical Director in preparation of IDG conference, and acts as scribe.
• Completes intake of new referrals timely as outlined by agency intake process.
• Completes any other duties as assigned.

Job description

Job Details

• Level: Entry
• Job Location: Orem, UT 84057
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Day
• Job Category: Health Care

JOB DESCRIPTION

The Care Coordinator is responsible for the effective management of secretarial support services, maintenance of effective working relations among client care staff, and the timely and accurate dissemination of both internal and external client care documents and information. The Care Coordinator assists the Clinical Director in the organization and coordination of patient care.

QUALIFICATIONS

1. Demonstrates excellence in both written and verbal communication skills.
2. Demonstrates tact and diplomacy in facilitation of relationships with staff and the public.
3. Demonstrates experience in office management.
4. Demonstrates knowledge of computer usage and word processing.
5. Demonstrates ability to prioritize tasks, handle pressure, and delicate situations.
6. Demonstrates ability to efficiently manage time and workload.

RESPONSIBILITIES

1. Promotes agency culture and is an example of outward mindset, seeing people as people.
2. Answers phones and addresses caller’s needs/inquiries. Provides general support to visitors.
3. Adheres to agency policies and procedures, state and federal rules and regulations.
4. Responsible for submitting and obtaining orders, following orders management process, and ensures orders are received from providers with proper signature/date and within 30-day period.
5. Serves as a liaison to team regarding client records and other secretarial needs.
6. Accepts responsibility for regular attendance and punctuality and fulfills job requirements without regard to time involved.
7. Assists team with patient referrals and coordinates with Clinical Director on selection of care team.
8. Assists team with tracking recertifications, transfers, resumptions, and discharges, as outlined in care coordinator daily responsibilities.
9. Ensures security, integrity, and confidentiality of data, and follows HIPAA (Health Insurance Portability and Accountability) guidelines.
10. Conveys information to clinical care team effectively and efficiently using good verbal, and/or written communication to facilitate sharing of information.
11. Provide physicians, clients, family members, and other callers with information about agency services.
12. Completes chart review on newly admitted patients and pending discharges, alerts team to ensure prior authorization is obtained in accordance to the agency’s prior authorization process.
13. Completes Care Coordinator day to day responsibilities timely. (see attached)
14. Assists Clinical Director in preparation of IDG (Inter Disciplinary Group) conference, and acts as scribe.
15. Completes intake of new referrals timely as outlined by agency intake process.
16. Completes any other duties as assigned.

WORKING ENVIRONMENT

Works indoors in the home health office.

JOB RELATIONSHIPS

1. Supervised by: Clinical Director and/or Administrator

RISK EXPOSURE

Low risk

PHYSICAL REQUIREMENTS

Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires a driver’s license and ability to drive. May require sitting at a desk for extended periods of time. Requires ability to communicate and problem-solve effectively with others. “Consistent with the Americans with Disabilities Act (ADA) and the applicable federal and state civil rights laws, it is the policy of Rocky Mountain Care, LLC and its affiliates and managed entities (together hereafter referred to as “RMC”), to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact [e-mail]”

I have read the job description above and fully understand the conditions set forth therein, and if employed as Care Coordinator, I will perform these duties to the best of my knowledge and ability

Qualifications

1. Demonstrates excellence in both written and verbal communication skills.
2. Demonstrates tact and diplomacy in facilitation of relationships with staff and the public.
3. Demonstrates experience in office management.
4. Demonstrates knowledge of computer usage and word processing.
5. Demonstrates ability to prioritize tasks, handle pressure, and delicate situations.
6. Demonstrates ability to efficiently manage time and workload.