Care Coordinator - Upland

ROWI; Upland (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Healthcare

PTO

Sick leave

401k matching

Job summary

ROWI Teen & Parent Wellness Centers is seeking a Care Coordinator to manage coordination of care for adolescent clients. You will oversee orientation, transportation, doctor visits, and scheduling, ensuring high standards of care and client attendance at groups.

The role emphasizes documenting in EMR, coordinating transportation, and maintaining confidentiality, with a focus on a caring, professional environment and no evening or weekend shifts.

Qualifications

• Must have at least a high school diploma; Bachelor’s degree preferred.
• Proven strong interpersonal and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage time effectively and work with minimal supervision.
• Experience with working with youth in a therapeutic setting is preferred.

Responsibilities

• Coordinate individualized care for ROWI clients, including orientation, transportation, doctor visits, and scheduling.
• Ensure programs and services are delivered to high standards and clients receive quality care.
• Supervise clients and ensure attendance at designated groups.
• Facilitate groups and activities as directed by Facility Manager.
• Conduct client orientation, including UA screening and PHQ9 assessments.
• Maintain compliance with Joint Commission Standards and document in EMR.
• Coordinate transportation for all clients and drive when needed.
• Maintain confidentiality and professional boundaries with clients and staff.
• Attend staff meetings and complete tasks timely.

Education

High School Diploma

Bachelor’s degree preferred

Interpersonal skills

Organizational skills

Written communication

Verbal communication

Time management

Team collaboration

Tools

EMR

Job description

At ROWI Teen & Parent Wellness Centers, we are dedicated to transforming the lives of adolescents struggling with mental health issues.

Why ROWI?

• Culture of Care: We pride ourselves on a supportive and collaborative work environment where your well-being is a priority.
• Work-Life Balance: Embrace a balanced professional life with no evening or weekend shifts, encouraging a healthy work-life harmony.
• Fun and Fulfillment: Enjoy a workplace where fun and professional fulfillment go hand in hand, ensuring every day is rewarding.
• Comprehensive Benefits: Benefit from competitive packages including healthcare, PTO, sick leave, and 401k matching, supporting both your personal and professional growth.

Position Summary:

Under the supervision of the Program Director the Care Coordinator is responsible for anything related to the coordination of care for all ROWI clients. The Care Coordinator will coordinate individualized service including orientation, transportation, doctor visits, and schedule.

Duties and Responsibilities:

• Ensures programs and services are implemented at the highest standards and clients receive the highest level of care.
• Responsible for client supervision and ensuring they attend designated groups throughout programming.
• Facilitate assigned groups and activities as designated by the Facility Manager.
• Conduct client orientation for all admits on day of admission or assign to another staff if not available. Including UA screening, PHQ9 and other assessments as directed.
• Ensure compliance with Joint Commission Standards.
• Document shift reports and share pertinent information with the team.
• Coordinate the transportation schedule for all clients and drive clients as needed.
• Document all transportation and group activity in EMR.
• Administer and submit documentation in EMR for client Urine Analysis.
• Assist with facility cleanliness as needed.
• Responsible for coordinating client lunch daily.
• Serve as a role model to treatment staff, clients, employees, and guests through a positive, caring, and professional attitude.
• Maintain the confidential nature of clients and related activities.
• Comply with the dress code.
• Complete tasks in a timely and accurate manner.
• Attend designated staff and in-service meetings.
• Any additional duties as assigned by the management team.
• Ability to maintain clear boundaries with clients and staff, set limits and manage clients when in need of direct supervision. Maintains appropriate and professional interactions with clients and staff.
• All documentation in EMR must be submitted within 24 hours.

Other Related Skills and Abilities:

• Ability to manage time effectively.
• Ability to work with minimal supervision.
• Proficient in basic computer skills.
• Able to maintain clear boundaries with clients and staff.
• Engage in appropriate written and verbal communication with families and other professionals.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Work effectively within an interdisciplinary team environment.
• Ability to set priorities and handle multiple assignments.

Basic Education and Experience Required:

• The Care Coordinator will have a minimum of a high school diploma, Bachelor’s degree preferred.
• Minimum of two (2) years driving experience required.
• Minimum of 1-year working with kids in a therapeutic setting
• Experience with junior high or high school students is preferred.

Knowledge/Competencies:

• Must be able to communicate with people from all educational and cultural backgrounds.
• Must cope constructively with stressful situations.
• Must demonstrate tact, initiative, resourcefulness, professional manner, enthusiasm, and non-judgmental attitude.
• Documents clearly and efficiently.
• Must have strong written communication skills.
• Strong interpersonal and organizational skills.
• Excellent written and verbal communication skills.

Additional Requirements:

• Must have a valid driver’s license and eligibility for insurance with agency’s vehicles.
• Must have valid First-Aid & CPR Certification or be willing to obtain.

The pay range for this role is: 22 - 24 USD per hour(ROWI Upland)