Care Coordinator /Scheduling Specialist - Atrium Health Mercy - PRN

Atrium Health; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job description

This job posting is no longer active.

Charlotte, NC, United States
Job ID: 156725
Job Family: Patient Accounting/Registration
Status: Part Time
Shift: Variable
Detailed Shift and Schedule: PRN
Job Type: Regular
Department Name: 11051016639495-Radiology Administration

Overview

Job Summary

Assists patients and providers with coordinating referrals, obtaining authorizations, and scheduling. This position is also responsible for understanding benefits coverage and ensuring the patient's care is coordinated.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and prepares financial estimates for patients.
• Obtains all necessary authorizations.
• Directs patients to providers within their insurance plan.
• Reviews benefits and educates patients on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic tests, or other services with internal and ancillary providers across various departments.
• Reviews schedules to confirm accuracy and proper time allocation.
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods and work in a fast-paced office environment. Ability to bend and lift up to 10 lbs.

Education, Experience, and Certifications

High School Diploma or GED required. Computer experience required. Knowledge of insurance coverage (FSC/Coverage/Plan types) and medical necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required.