Care Coordinator (RN), JCCHC

East Tennessee State University

Tennessee

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

East Tennessee State University is seeking a full-time Care Coordinator (RN) for its Johnson City Community Health Center. The role involves collaborating with high-risk patients, healthcare providers, and community resources to enhance patient care. Key responsibilities include developing care plans, conducting patient meetings, and managing follow-ups, supported by preferred qualifications like a Bachelor's degree and experience in care coordination. This position requires active RN licensure in Tennessee and offers a challenging yet rewarding environment.

Qualifications

Three years of relevant experience in clinical or community resource settings.
Active, unencumbered Registered Nurse licensure in the State of Tennessee or multi/compact state.

Responsibilities

Partner with chronically ill or high-risk patients to ensure timely access to care.
Develop personalized care plans and provide education to patients.
Coordinate follow-ups with healthcare teams and community resources.

Skills

Leadership

Communication

Counseling

Organization

Health IT systems

Patient advocacy

Bilingual (desirable)

Education

Associate’s degree in Nursing

Job description

TheETSUCollege of Nursing, Office of Practice invites applications for a full-time Care Coordinator (RN) for their Johnson City Community Health Center clinic.

The Care Coordinator (RN) partners with chronically ill or high-risk patients, their families, healthcare providers, and community resources to ensure timely access to care, increase preventative services, and reduce hospital readmissions and emergency visits. By developing personalized care plans and offering culturally appropriate education, the Care Coordinator empowers patients to manage their health more effectively and improves adherence to treatment.

This role involves daily one-on‑one patient meetings, coordinating follow‑ups with healthcare teams, and connecting patients to community resources. Success in this role leads to better patient outcomes, increased satisfaction, and reduced healthcare costs.

Knowledge, Skills, and Abilities

Evidence of essential leadership, communication, education, and counseling skills.
Proficiency in communication technologies (email, cell phone, etc.).
Highly organized with the ability to keep accurate notes and records.
Experience with health IT systems and reports is desirable.
Local knowledge about and connections to community health care and social welfare resources is desirable. The ability to speak a relevant second language is desirable.
Core values consistent with a patient- and family-centered approach to care.
Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal.
Demonstrates a positive attitude and respectful, professional customer service.
Acknowledges patients’ rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
Proactively acts as a patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizing opportunities for improvement to meet patient concerns.
Proactively continues to educate self on providing quality care and improving professional skills.

Physical Demands

The physical demands described here represent those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and/or community as required and/or needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to position themself and balance. The employee must occasionally move (including lift, carry, push, and pull) up to 100 pounds or more. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; be able to observe and monitor situations and details at close range in full and dimmed light. The employee may be required to move and/or stay in a stationary position in various settings for up to 7.5 hours at a time in addition to preparing and closing a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.

Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally charged situations.

Required Qualifications

Associate’s degree in Nursing.
Three years of relevant experience in clinical or community resource settings.
Active, unencumbered Registered Nurse licensure in the State of Tennessee or multi/compact state.

Preferred Qualifications

Bachelor’s degree in Nursing.
Experience in care coordination and/or case management.
Job Family: Social Services Professional 2
Exempt positions are required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
Employment is contingent on a satisfactory background check.
Documents needed to apply:
- Cover Letter
- Current CV/Resume
- Copy of current RN licensure with application
An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Job Info