Care Coordinator - Resilient Recovery

HealthRIGHT 360; San Mateo (CA); On-site; USD 58,000 - 78,000; Full time

Job summary

HealthRIGHT 360, a nonprofit delivering integrated health and behavioral health services, seeks a Care Coordinator for the San Mateo County Outpatient Program. You will assess needs, create collaborative treatment plans, and provide individual/group counseling to adults and youth, addressing social determinants of health and recovery goals.

Responsibilities include crisis intervention, care coordination, documentation in EHR, and coordination with the treatment team.

Qualifications

• Must have a relevant high school or associate degree.
• Registered as an AOD/SUD Counselor with a CA certifying agency.
• First Aid and CPR certifications required within 30 days.
• Experience in outpatient settings preferred.
• Knowledge of trauma-informed and recovery-oriented practices.

Responsibilities

• Facilitate intakes, assessments, treatment planning and counseling sessions.
• Provide clinical support to help clients meet treatment goals.
• Link clients to internal and external resources; follow up on progress.
• Conduct group counseling and teach treatment-related classes.
• Complete documentation, discharge planning, and progress notes.

Skills

Cultural competency

Trauma-informed approach

Crisis intervention

Case management

Group facilitation

Education

High school diploma or equivalent

Associate degree in related field

CA Alcohol/Other Drug Counselor certification

First Aid certification

CPR certification

Tools

Microsoft Word

Outlook

EHR systems

Medi-CAL documentation

Job description

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

This is a union-eligible position.

The required shift for this position is: M-F, with one late evening day and rotating Saturday morning group coverage

Job Summary

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Resilient Recovery Program provides youth and adults with substance use and co-occurring mental health services in the form of individual and group counseling and care coordination. This program is committed to working with underserved communities from a variety of backgrounds. We strive to meet the ongoing needs of individuals struggling with mental health issues, substance use disorders, and co-occurring mental health issues.

Care Coordinators are an important part of the San Mateo County Outpatient Program. Utilizing a trauma informed approach, they are responsible for assessing adult and youth client needs and strengths to collaboratively create treatment plans/problem lists with their clients that support their health and recovery. The care coordinator/counselor will provide individual and group counseling to adults and youth; deliver evidence-based curricula in accordance with program specific requirements. Care Coordinators assists clients in navigating systems of care while providing a supportive treatment environment.

May work weekends and holidays as needed.

Key Responsibilities

Individual Treatment Responsibilities

• Facilitates intakes/orientations, comprehensive assessments, individualized treatment planning, crisis, collateral, case management and individual counseling sessions with clients.
• Offers clinical support and counseling to assist clients in meeting their treatment goals including providing feedback, setting boundaries, and celebrating successes.
• Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Treatment Setting Responsibilities

• Facilitates group counseling sessions and teaches classes on various treatment-related topics.
• Conducts screenings and intake assessments to determine client’s eligibility and ASAM level of care placement.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Completes and attends required training and meetings.
• Coordinate discharge planning in collaboration with the rest of the treatment team.
• Comply with certifying agency requirements for registration/certification renewal.
• Plans and facilitates client celebrations and special events.
• Will work one weekend day based on rotating schedule to facilitate the scheduled weekend groups.
• Will work at agency’s main office and in addition to co-location sites which may include schools, community health centers, in-home, and partner agencies.

Documentation Responsibilities

• Collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans/problem lists, transition/discharge plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
• Properly documents all individual and group counseling sessions, intake and assessments, completes discharge paperwork and referrals in a timely manner as required by DMC and county.
• Maintains accurate records by entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Will participate in Peer Chart/ Utilization Reviews for preparation of program audits. Will adhere to documentation policies and procedures set forth by Compliance Department.
• Be responsive and proactive in all correspondences with referring parties such as behavioral health providers, probation, social workers, and the Quality Improvement Dept. via treatment status reports, phone calls, faxes, etc.
• Responds to records updates and corrections in a timely manner to ensure documentation compliance and accuracy.
• Will assist in providing written progress reports/narratives to Clinical Program Manager or Directors as requested.

Productivity And Coverage Responsibilities

• Must meet productivity standards as set forth by the organization, the minimum being 50% productivity.
• Ensure coverage during absences or unplanned events by coordinating with team members and management.
• Adjusts workload as necessary to ensure uninterrupted service delivery, including stepping in to provide support during peak demand times or staff shortages.
• Adheres to the program’s scheduling protocols to maintain appropriate client-to-provider ratios.

And perform other duties as assigned.

Qualifications

Education, Certification, and Experience

• High School diploma or equivalent OR associate degree in a related field/
• Must be registered as an Alcohol and Other Drug Counselor or as an SUD Counselor with CA approved certifying agency (CCAPP, CADTP, or CAADE).
• First Aid Certified within 30 days of employment.
• CPR Certified within 30 days of employment.
• Preferably bachelor’s degree in related field.
• Preferably 1 year of SUD experience.
• Relevant experience working in outpatient settings preferred.
• Application of Gender Responsive and Trauma Informed principles and interventions.

Knowledge

• Culturally responsive and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and Internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Knowledge of the principles of client-centered, strength-based practice (including the principles of the recovery model and trauma-informed practice).
• Understanding of harm reduction model.
• Understanding and experience working with recovering individuals and their impacted family members.
• Knowledge of cultural stigmas of counseling and treatment services.
• Knowledge of principles and techniques of social work, case management, crisis intervention, client centered counseling, and group facilitation.
• Knowledge of child development.
• Knowledge of and experience with substance abuse services in the county.
• Proficient with clinical documentation and EHR systems.
• Knowledge and experience with Medi-CAL documentation standards preferred.
• Knowledge of mental health recovery and evidence-based practices preferred.

Physical Requirements

In an 8-hr workday, employee is required to perform work:
Sitting
6
Hrs
Standing
1
Hrs
Walking
1
Hrs
Driving
Occasionally
In an average month, employee must travel out of town
Often (>2x)
Sometimes (<2x)
Never
In An 8-hr Workday, Employee Must
Not at all
Occasionally
(1/4-2½ hrs.)
Frequently
(2½-5½ hrs.)
Continuously
(5½-8 hrs.)
Bend/stoop
Climb
Reach above shoulder level
Kneel
Balance
Push/pull
Squat
Crawl
Crouch
Lift*
Carry**
Usual number

Maximum number 5

Maximum number 20 lbs lbs

Maximum number 5

Maximum number 20 lbs lbs

Job Requires

Working at heights

Yes

No

Explain

Operating heavy machinery

Yes

No

What type

Operating desk machines

Yes

No

What type

Computer, fax, printer, phone

Precise manual dexterity

Yes

No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

Yes

No

Explain

Exposure to dust, fumes, gases, chemicals

Yes

No

Explain

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements.

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.