Care Coordinator - Refugee Employment

Lutheran Social Services; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSA)

Mileage Reimbursement

PTO and paid holidays

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Care Coordinator for its Refugee Resettlement Program. You will help refugees transition to work by creating employment plans, building employer partnerships, and conducting employment readiness workshops.

Ideal candidates enjoy teaching, community engagement, advocacy, and making a difference. This role involves coordinating services, documenting progress, and collaborating with interpreters and community partners to

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Proficiency with computers and MS Office.
• Ability to work with individuals from diverse backgrounds.
• Experience in refugee resettlement or workforce programs preferred.

Responsibilities

• Develop individualized service plans to help refugees achieve employment goals.
• Assess client needs, strengths, barriers, and opportunities.
• Build relationships with local employers to identify job openings.
• Lead weekly Employment Workshops on workplace readiness and related topics.
• Coordinate services and connect clients with community resources.
• Collaborate with interpreters and service providers to support clients.
• Facilitate client meetings and advocate for client success.
• Assist with employment onboarding paperwork and requirements.
• Maintain documentation and complete funder reports as required.
• Work a flexible schedule including evenings or weekends when needed.

Skills

Communication

Organization

Relationship-building

Diversity sensitivity

Computer literacy

Education

High School Diploma or equivalent

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office

Email

Electronic documentation systems

Job description

Lutheran Social Services (LSS) is a private, non‑profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission‑driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Care Coordinator - Refugee Resettlement Program

Are you passionate about helping individuals and families build new lives and achieve economic independence? Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Care Coordinator to join our Refugee Resettlement Program. In this rewarding role, you will help refugees successfully transition into the workforce by developing employment opportunities, building employer partnerships, leading employment readiness workshops, and providing individualized support to clients as they navigate life in the United States.

This position is ideal for someone who enjoys teaching, building community connections, advocating for others, and making a meaningful difference in the lives of refugees and immigrants.

What You’ll Do

• Develop and implement individualized service plans that help refugee clients achieve employment goals.
• Assess client needs and identify strengths, barriers, and opportunities for successful employment.
• Build and maintain relationships with local employers to identify job opportunities.
• Conduct weekly Employment Workshops covering topics such as workplace expectations, timeliness, communication, hygiene, paychecks, workplace culture, and job readiness skills.
• Coordinate services and connect clients with community resources and supports.
• Collaborate with refugee families, community partners, interpreters, and service providers.
• Facilitate client meetings and advocate for client success.
• Assist clients with employment onboarding paperwork and requirements.
• Coordinate orientation dates and times with employers and arrange interpretation services for clients when needed.
• Develop and maintain relationships with local employers to identify employment opportunities for refugees.
• Develop and update resumes, share job leads and employment resources, and assist clients with completing employment applications when needed.
• Maintain accurate and timely documentation in accordance with LSS, funder, and program requirements.
• Prepare monthly and other required Excel reports for funders.
• Complete semi‑annual and annual narratives for funders
• Work a flexible schedule that may include occasional evening and weekend hours based on client needs.
• Report all data on behalf of refugees into designated funders’ databases

What We’re Looking For

Required Qualifications

• High School Diploma or equivalent.
• Valid driver's license, reliable transportation, and ability to meet LSS driving requirements.
• Strong communication, organization, and relationship‑building skills.
• Ability to work effectively with individuals from diverse cultural backgrounds.
• Proficiency with computers, Microsoft Office applications, email, and electronic documentation systems.

Preferred Qualifications

• Bachelor’s degree in Social Work, Sociology, Psychology, Human Services, or a related field or three (3) years of experience working with refugee resettlement, immigration services, workforce development, case management, or related human services programs.
• Experience facilitating groups, leading workshops, training, or presentations.
• Knowledge of community resources and employment services.
• Bilingual abilities strongly preferred, especially:
• Dari
• Pashto
• Rohingya
• Swahili
• Somali
• Spanish

Why Join LSS?

At LSS, our mission is to inspire hope, create opportunity, and help people achieve their full potential. When you join our team, you'll be part of an organization dedicated to serving individuals, families, and communities across Wisconsin and Upper Michigan.

Benefits & Perks

• Public Service Loan Forgiveness (PSLF) eligible employer
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA)
• Mileage Reimbursement
• Generous Paid Time Off (PTO)
• 10 Paid Holidays Annually
• 403(b) Retirement Plan
• Annual Compensation Review Process
• Employee Assistance Program (EAP)
• Service Awards and Employee Recognition Programs
• Ongoing Professional Development Opportunities

Work Environment & Travel

• Community‑based position working in client homes, offices, and community settings.
• Frequent local travel required; some overnight travel may occur.
• Position may require bending, kneeling, climbing stairs, and accessing various community locations.
• Ability to respond appropriately in crisis situations and challenging client interactions.

Make an Impact

Every day, refugees arrive in our communities seeking safety, stability, and opportunity. As a Care Coordinator, you'll play a vital role in helping individuals gain meaningful employment, build confidence, and establish successful futures for themselves and their families.

Equal Opportunity Employer

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.

Qualifications

Education

High School Diploma/ GED (required)

Bachelor Degree of Hum. Serv. or Related Field (preferred)

Licenses & Certifications

Driver's License (required)