Care Coordinator/Receptionist

Anew Behavioral Health, Ohio; Xenia (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Company-paid holidays

Insurance benefits eligibility onStart

Flexible scheduling

Job summary

Anew Behavioral Health in Ohio is seeking a Receptionist/Care Coordinator to coordinate and schedule client appointments, provide excellent customer service, and collaborate with scheduling staff. You will greet clients, verify insurance, collect co-pays, and ensure accurate check-in and documentation.

This full-time role offers a Monday–Friday schedule with benefits eligibility from start date, including weekly pay, PTO, and holidays, plus flexible scheduling options.

Qualifications

• Excellent interpersonal and written communication skills.
• Strong organizational abilities and MS Office proficiency.
• Ability to use online EHR platforms and HIPAA compliance.
• High school diploma; associate degree preferred.
• Experience in appointment scheduling or customer service preferred.

Responsibilities

• Answer phones, schedule client services, and verify insurance.
• Greet clients at check-in and assist with paperwork in the EHR.
• Confirm and reschedule appointments; collect co-payments where applicable.
• Maintain accurate medical records and correspondence; manage mail.
• Support billing with information for coding denials.

Skills

Interpersonal skills

Organizational skills

HIPAA compliance

Education

High School Diploma

Associate degree in Healthcare

Tools

MS Office

Electronic Health Records (EHR)

Job description

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture

Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment

Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace

We are a certified Recovery Friendly Workplace that values lived experience and understanding.

• Weekly Pay
• Paid time off
• Company-paid holidays
• Insurance Benefits Eligibility on Start Date
• Flexible Scheduling and choice of schedule

The Receptionist/Care Coordinator is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The Receptionist/Care Coordinator will be responsible for answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling client appointments, greeting and assisting client during check-in, and obtaining client documentation.

Duties and Responsibilities

• Welcomes and greets all clients as they arrive and notifies providers of client arrival.
• Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.
• Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.
• Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.
• Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications.
• Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.
• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.
• Schedules client’s return appointment and checks client out at end of visit and send client satisfaction survey after visit.
• Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client’s ability to receive treatment.
• Assists in gathering client information to assist billing department in the event of a coding denial.
• Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.
• Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.
• Manages correspondence delivered to worksite.
• Attends all required company education seminars/trainings and participates in team/company meetings.
• Other duties as assigned.

Supervision Given

The Receptionist/Care Coordinator does not supervise.

Supervision Received

The Receptionist/Care Coordinator reports to the Operations Manager/Assigned Supervisor.

QUALIFICATIONS

The Receptionist/Care Coordinator must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR platforms. The Receptionist must also understand and follow HIPAA compliance.

Education

A High school diploma with experience noted below is required. An associate’s degree in a Healthcare related field is preferred.

Certification

None Required

Experience/Skills

Prior experience in appointment scheduling, customer service, or a related field is preferred.9

Physical Effort

Requires sitting for long periods of time, viewing computer monitors, and keyboarding and must be able to lift 20 pounds.

Background

Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule

Full-Time, Monday through Friday, 8:00 AM to 5:00 PM

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday