Veterinary Receptionist (Care Coordinator) - Maury County Veterinary Hospital

PetVet Care Centers; Columbia (TN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Emotional well-being support

Career development resources

Job summary

PetVet Care Centers' Maury County Veterinary Hospital is seeking a Care Coordinator to join our team. This role is vital for providing exceptional customer service and managing various administrative tasks to enhance client experience.

Ideal candidates should have a high school diploma or GED and possess strong multitasking and customer service skills. We offer competitive pay, team member discounts, and comprehensive benefits including medical, dental, and vision insurance.

Qualifications

• Knowledge of clerical procedures and ability to organize files.
• Ability to perform physical tasks such as standing and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in person and over the phone.
• Manages lobby flow and schedules appointments.
• Handles basic medical emergencies for pets and owners.

Skills

Customer service skills

Multitasking

Attention to detail

Accurate cash handling

Education

High school diploma or GED

Job description

PetVet Care Centers' Maury County Veterinary Hospital is seeking a Care Coordinator to join our team!

Our mission is to improve the lives of animals and people, providing exceptional and compassionate care at every stage.

Position Overview

The Care Coordinator supports the high‑performing veterinary organization by performing a range of administrative and customer service tasks. This role works closely with clients and the veterinary team to ensure smooth operations and excellent client experience.

Key Responsibilities

• Provides excellent customer service in person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Qualifications (Required)

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Preferred Skills (Nice To Have)

• Veterinary Medicine CSR experience.

Schedule

Monday through Friday: 7:30 AM – 5:15 PM (Tuesdays until 6:15 PM) and Saturday: 7:30 AM – 12:15 PM.

What We Offer

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team member pet discounts
• Emotional well‑being support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$15 – $18 USD.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.