Care Coordinator- NoHo

Spear; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Spear Physical and Occupational Therapy in Manhattan seeks a Care Coordinator to warmly welcome patients and support the flow of daily appointments. You will respond to calls and emails quickly, guide patients through the out-of-network experience, and ensure a 5-star level of customer service in every interaction.

We value empathy, collaboration, and clear communication as we deliver exceptional care. If you thrive in a team-focused setting and enjoy helping people, this role may be a perfect

Qualifications

• Respond to phone calls and emails within 2 hours.
• Respond to all inquiries within 24 hours.
• Guide patients through the out-of-network experience.
• Execute 5-star customer service.
• Maintain a collaborative, community-focused environment.

Responsibilities

• Welcome and value patients as they enter the clinic.
• Control the flow of the appointment schedule.
• Guide patients through post-visit processes and communications.
• Foster a proactive, team-oriented atmosphere.

Skills

Customer service

Empathy

Communication skills

Team collaboration

Phone & Email Response

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in Manhattan.

Care Coordinators are responsible for supporting patient care by making our patients feel welcomed and valued whilst also controlling the flow of the appointment. Care Coordinators are expected to respond to all phone calls and emails within 2 hours and always within 24hours.

Care Coordinators will guide our patients through our out-of-network experience and greet all patients who enter the clinic with a smile. Care Coordinators are expected to execute 5-star customer service. Spear strives to foster a true community environment for both patients and team members; therefore, a collaborative spirit is valued to ensure everyone receives the care and support they need

We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.

Further success factors may include:

• Passion for the field hospitality and customer service.


• Self-motivation and willingness to go above and beyond.


• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.


• A proactive, collaborative, team-oriented attitude because we don\'t work in silos.


• You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

A resonance with our SPEAR-IT values:

• Service


• Possession


• Empathy


• Accountability


• Respect


• Impact


• Teamwork

ABOUT US:

Spear Physical and Occupational Therapy is the nation\'s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation\'s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear\'s history of excellence at spearcenter.com.