Care Coordinator - New York On Site INDCC

WonderWay ABA Services; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

WonderWay ABA Services in Brooklyn, NY is seeking a compassionate Care Coordinator to join our Operations team. You will serve as the primary non-clinical contact for in-home ABA clients and families, coordinating schedules and ensuring a seamless service experience from onboarding to ongoing care.

The ideal candidate has strong communication, organization, and time-management skills, experience with CentralReach or similar software, and a passion for supporting families and healthcare providers

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Minimum of 2 years of experience in healthcare, ABA, client services, or care coordination.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office.
• Experience using CentralReach or similar healthcare software.

Responsibilities

• Serve as the primary non-clinical contact for assigned families.
• Coordinate communication between families, BCBAs, RBTs, Scheduling, Billing, and Operations.
• Monitor active client cases to help ensure uninterrupted services.
• Assist with therapist changes, schedule adjustments, and service transitions.
• Maintain accurate client records within CentralReach and other company systems.
• Follow up on outstanding documentation when needed.

Skills

Verbal communication

Written communication

Organization

Time management

Multitasking

Proficiency with Microsoft Office

CentralReach or similar software

Education

Bachelor's degree or equivalent

Tools

CentralReach

Microsoft Office

Job description

Location: Brooklyn, NY (In-Office)
Department: Operations
Reports To: Director of Operations

Join the WonderWay Team!

WonderWay is seeking a compassionate, highly organized, and proactive Care Coordinator to join our growing Operations team. In this role, you will serve as the primary non-clinical point of contact for our in-home ABA clients and their families, ensuring a seamless service experience from scheduling through ongoing care coordination.

If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for supporting families and healthcare providers, we'd love to hear from you.

What You'll Do

As a Care Coordinator, you will play a vital role in ensuring continuity of care by coordinating communication, managing schedules, and supporting families throughout their ABA journey.

Family Support & Communication

• Serve as the primary non-clinical contact for assigned families.
• Respond promptly to phone calls, emails, and text messages.
• Address questions regarding schedules, attendance, and general service-related inquiries.
• Build strong, trusting relationships with families while providing exceptional customer service.
• Escalate clinical concerns to the supervising BCBA or Clinical Director.

Care Coordination

• Coordinate communication between families, BCBAs, RBTs, Scheduling, Billing, and Operations.
• Monitor active client cases to help ensure uninterrupted services.
• Assist with therapist changes, schedule adjustments, and service transitions.
• Maintain accurate client records within CentralReach and other company systems.
• Follow up on outstanding documentation when needed.

Scheduling Support

• Coordinate in-home therapy schedules for assigned clients.
• Schedule new cases following onboarding completion.
• Manage schedule changes, cancellations, make-up sessions, and ongoing scheduling requests.
• Communicate schedule updates promptly to all affected parties.
• Collaborate with Clinical Leadership to ensure supervision requirements are met.
• Monitor staffing needs and elevate scheduling concerns when necessary.

Client Experience

• Deliver outstanding customer service throughout the client's journey.
• Resolve operational concerns efficiently before they impact services.
• Maintain detailed documentation of client communications.
• Identify trends that may impact client satisfaction and recommend improvements.

What We're Looking For

Required Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Minimum of 2 years of experience in healthcare, ABA, client services, or care coordination.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office.
• Experience using CentralReach or similar healthcare software.

Preferred Qualifications

• Previous ABA industry experience.
• CentralReach experience.
• Bilingual in English and Spanish.

Why Join WonderWay?

• Be part of a collaborative and supportive team.
• Make a meaningful difference in the lives of children and families.
• Work in a growing organization committed to excellence in ABA services.
• Opportunities for professional development and career growth.
• Positive, team-oriented work environment.

Success in This Role

The ideal Care Coordinator will:

• Build strong relationships with families and providers.
• Ensure timely and professional communication.
• Coordinate services efficiently across departments.
• Help minimize service disruptions.
• Maintain accurate client information.
• Contribute to an exceptional family experience.

If you're passionate about delivering outstanding service, enjoy coordinating moving pieces, and want to make a positive impact in the ABA field, we'd love to hear from you.