Care Coordinator (Neurodevelopmental Disorder Care)

Via Care Community Health Center; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Via Care Community Health Center seeks a Neurodevelopmental Disorder Care Coordinator to support pediatric NDD patients and families as they navigate Via Care’s care system. The role links dental, primary care, and social services, advocating for patients and ensuring access to appropriate information.

The NDD-CC works in outreach and program coordination, handles Medi-Cal eligibility, and collaborates with the team to support the pediatric NDD dental program.

Qualifications

• Coordinate care for pediatric patients with neurodevelopmental disorders within a multidisciplinary team.
• Assist with linkage to case management, insurance navigation, and Medi-Cal eligibility.
• Educate families about the health care system and available services.
• Receive referrals and support program navigation for NDD dental care.
• Participate in monthly trainings and team meetings.

Responsibilities

• Operate as a health systems navigator for pediatric NDD patients and caregivers.
• Advocate for patients across dental, primary care, and supportive services.
• Maintain records, document outcomes, and arrange patient appointments.
• Collaborate with pediatric and dental providers and external social service orgs.
• Support program enrollment and monitor eligibility and referrals.

Job description

The Neurodevelopmental Disorder Care Coordinator (NDD-CC) engages Via Care's (primarily pediatric) dental patients with neurodevelopmental disorders (NNDs) and assists with linkage to case management support and clinical services. Via Care is launching a dental program to provide dental care to children with neurodevelopmental disorders. The NDD-CC is a critical component in this program, a health care professional whose duties and responsibilities are to support pediatric NDD dental patients, caregivers, and their families as they move through Via Care's care system. The NDD Care Coordinator functions as a liaison between patients/caregivers, pediatric providers, dental providers, and external social service organizations. You help pediatric NDD patients connect with dental, primary care, and supportive services, both within and outside of Via Care — advocating on their behalf and ensuring that all parties have the appropriate patient information.

The NDD-CC is responsible for in-reach and program coordination via both in-person and telephonic modalities. The NDD-CC will also receive outside referrals, supporting all eligible patients in accessing the pediatric NDD dental program. The NDD-CC is charged with the navigation of individual members’ program eligibility involving insurance and, specifically, Medi-Cal eligibility. The NDD-CC will also be assigned to support other team members in coordination with the pediatric NDD dental program.

Essential Duties And Responsibilities

• Operate as a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.
• Provide education, outreach, case management, and navigational services to qualifying members with the most complex medical and social needs.
• Collaborate with individual case managers to connect NDD patients to primary care providers (PCP) and related providers as needed to navigate toward health and behavioral interventions that will maximize patient health outcomes.
• Responsible for increasing NDD dental care caseloads by reaching out to existing pediatric NDD patients and their caregivers.
• Handle internal and external program pediatric NDD dental referrals not limited to in-clinic providers, partner referrals, and outreach leads.
• You will be required to participate in monthly meetings and NDD training courses.
• Stay up to date with programmatic changes within Via Care’s pediatric and dental care for children with neurodevelopmental disorders.
• Collaborate with other NDD care team members to better understand the experiences of Via Care’s pediatric NDD dental patients and their caregivers.

Outreach and Community Mobility

• Assists pediatric NDD dental patients and their caregivers through the healthcare system by operating as a patient advocate and health systems navigator.
• Coordinates continuity of patient care with external healthcare organizations and facilities.
• Facilitate clients in their comprehensive health self-screenings to collect functional, environmental, psycho-social, employment, housing, educational, and health information, as appropriate as it relates to health outcomes.
• Engage families, conduct assessments, suggest referrals, give feedback to dental providers, and produce documentation.
• Educates NDD patient caregivers about the health care system and facilitates relationship-building between the two.
• Participates/assists as needed in any activities related to the pediatric NDD dental program and in collaboration with partners of the clinic.
• Attends ongoing training for neurodevelopmental health care and care coordinators.
• Advises patients and others regarding health care and other facilities available to them; assists patients in utilizing services; makes follow-up contacts when required.
• Assist in gathering and evaluating data concerning the program to which assigned; may perform incidental clerical duties such as keeping records, answering the telephone, and arranging client appointments.
• Other duties as assigned: These duties may be modified, and functions of the job description based on the needs of the organization.