Care Coordinator (Medical Receptionist/PSR)

Strive Physical Therapy & Sports Rehabilitation; Moorestown Township (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

Parental Leave

401(k) with employer matching

Job summary

Strive Physical Therapy is hiring a Full Time Front Desk Medical Receptionist in Moorestown, NJ. You will be the first voice and face for patients, handling check-in/out, scheduling, insurance verification, and payments with a warm, professional demeanor.

We offer health, dental, vision insurance, PTO, parental leave, a 401(k) with matching up to 4%, and structured onboarding with growth opportunities into clinic management.

Qualifications

• High School Diploma or GED required.
• Experience at a medical front desk, healthcare reception, PT, chiropractic or dental setting.
• Clear communication, organization, multitasking and follow-up skills.
• Comfort with computers, phones, scheduling systems, EMR, email and basic spreadsheets.
• Ability to discuss payments, scheduling and basic insurance professionally.
• Calm, patient-centered approach with strong attention to detail and teamwork.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, and handling cancellations and follow-ups.
• Collect copays and balances, with accurate payment tracking as needed.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

Patient interaction

EMR familiarity

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Excel

Job description

Overview

Strive Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management,

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Compensation: $17-$17.50/HR

Hours Needed: 6:45a - 3:15p, 8a-4:30p, 11:30a-8pm

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.