Care Coordinator (Medical Receptionist/PSR)

Commonwealth Hand & Physical Therapy; Georgetown (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching (up to 4

Structured onboarding with a 30/60/90-

Growth opportunities and leadership"}{

Job summary

Commonwealth Hand and Physical Therapy in Georgetown, KY is seeking a Front Desk Medical Receptionist for our full-time team. You will be the first voice and face patients encounter, delivering a warm, organized, and professional experience from the initial call through every visit.

This role requires multitasking, excellent communication, and attention to detail, with comprehensive training provided. Standard hours are 8am–5pm, and health benefits are included.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Strong multitasking and organizational skills.
• Comfortable phone communication and handling upset callers with patience.
• Basic computer skills and willingness to learn scheduling systems; no prior medical experience required.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals, update patient records, and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, handling cancellations, and scheduling future visits.
• Collect copays and payments accurately and perform basic reconciliation.
• Uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Phone etiquette

Multitasking

Basic computer skills

EMR navigation

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Job description

Overview

Commonwealth Hand and Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Georgetown team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles.
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

About

• Pay: $18/HR
• Full Time Schedule: 8am-5pm

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.

If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].