Care Coordinator (Medical Assistant)- Central Phoenix

Socket.dev; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Vision plan

Disability

Life/AD&D

Voluntary Life/AD&D

Critical Illness

Paid Holidays

Job summary

Barrow Brain and Spine in Phoenix, AZ seeks a patient services coordinator to join our world-class team. You will register new patients, gather demographics and insurance info, and ensure physicians have the necessary notes and tests prior to visits.

This role emphasizes HIPAA compliance, patient experience, and teamwork, with 1–2 years in a medical setting and a high school diploma (Bachelor's a plus). We offer a comprehensive benefits package and a collaborative work environment.

Qualifications

• 1-2 years of experience in a medical setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience.

Responsibilities

• Register new patients in the EMR prior to scheduling appointments, ensuring demographic and insurance information is complete.
• Ensure all initial consultations, notes, lab slips, radiology and pathology reports are available to the physician prior to arrival.
• Open chart encounters in AthenaOne and maintain patient records for reference.
• Greet and room patients, take vitals, and create clinical visit summaries.
• Enter orders and e-prescribe information; schedule follow-ups and coordinate care.
• Coordinate referrals, authorizations, billing, and communication with physician staff to ensure continuity of care.

Skills

Verbal communication

Written communication

Organizational skills

Patient experience focus

Education

High School Diploma or GED

Bachelor’s degree a plus

Job description

Description

Our World-Class Team Begins with YOU!

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Requirements

Essential Duties and Responsibilities:

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in AthenaOne, provides historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows-up on non-compliant orders.
• Obtain authorizations for imaging and testing when required.
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and coordinating repairs.
• Coordinates the patient’s surgery with scheduling, authorizations, billing and FMLA paperwork.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer-service to patients, families, teammates, vendors and all other BBS visitors.
• Performs other duties as assigned.

Requirements:

• 1-2 years of experience in a medical setting required.
• High School Diploma or GED required. Bachelor’s degree a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Comp & Benefits:

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays