Care Coordinator (Medical Assistant) - Dr. Lee

Barrow Brain & Spine; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision

Disability coverage

Life/AD&D covered by employer

Voluntary Life/AD&D available

Job summary

Barrow Brain and Spine, a physician-owned neurosurgery and spine care practice in Phoenix, seeks a care coordinator to perform clerical and patient-facing duties in a high-volume clinical setting.

You will register patients, manage appointments, document vital information, and coordinate with physicians and staff to ensure seamless patient care, while upholding HIPAA guidelines and confidentiality.

Qualifications

• High school diploma or GED required; bachelor's degree a plus.
• 1-2 years of medical setting experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Commitment to patient privacy and HIPAA guidelines.

Responsibilities

• Registers new patients in the EMR prior to scheduling, with demographic and insurance data.
• Performs clerical and customer service functions for the physician's office.
• Ensures all initial consultations, notes, labs, radiology and pathology are available to the physician prior to arrival.
• Opens chart encounters in AthenaOne and maintains patient records.
• Greet patients, room them, take vitals, and record assessments.
• Enter orders, E-Prescribe information, and create visit summaries.
• Schedule follow-up appointments and coordinate with staff to ensure continuity of care.
• Maintain confidentiality and HIPAA compliance.
• Support compliance program and act as ambassador of the practice.

Skills

Verbal communication

Written communication

Organizational skills

Prioritization

Patient-focused

Education

High School Diploma or GED

Bachelor's Degree a plus

Job description

Description

Our World-Class Team Begins with YOU!

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Essential Duties and Responsibilities:

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information.
• As a care coordinator you will perform a variety of clerical and customer service functions for the physician's office.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in AthenaOne, provides historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows-up on non-compliant orders.
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Education: High School Diploma or GED required. Bachelor's Degree a plus.
• Experience: 1-2 Years of experience in medical setting required.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Comp & Benefits

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays