Care Coordinator (Medical Assistant) - Dr. Lee

Barrow-Brain-and-Spin; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Two medical plans (HRA, HDHP/HSA)

Dental and Vision plan

Disability – short-term & long-term, 百

Basic Life/AD&D, employer paid

Voluntary Life/AD&D

Paid Holidays

Job summary

Barrow Brain and Spine is seeking a Care Coordinator to support our world-class neurosurgery team in Phoenix. You will register patients, maintain electronic records, and coordinate clinic flow to ensure timely, high-quality patient care.

You will greet patients, assist with vitals, manage chart documentation, and collaborate with physicians and staff to uphold our standards of excellence. A strong focus on patient experience guides every task.

Qualifications

• Education: High School Diploma or GED required; Bachelor's Degree a plus.
• Experience: 1-2 years in medical setting required.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering excellence.

Responsibilities

• Registers new patients in the EMR prior to scheduling the appointment, including demographic and insurance info.
• Performs care coordination and clerical/customer service functions for the physician's office.
• Ensures all notes, reports, and forms are available to the physician before patient arrival.
• Opens chart encounters in the EMR and maintains patient records.
• Greets and rooms patients and facilitates clinic flow.
• Takes vitals and records assessments in the patient chart.
• Enters orders and creates clinical visit summaries; schedules follow-ups.
• Communicates with physician staff to ensure continuity of care.
• Maintains office equipment and supplies; participates in education opportunities.

Skills

Excellent verbal communication

Excellent written communication

Strong organizational skills

Medical setting experience

Prioritize effectively

Patient experience focus

Education

High School Diploma or GED

Bachelor's Degree a plus

Tools

AthenaOne

Job description

Our World-Class Team Begins with YOU!

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.

Do you have what it takes to be part of our World-Class team?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

Requirements

Essential Duties and Responsibilities:

• Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment that includes demographic and insurance information.
• As a care coordinator you will perform a variety of clerical and customer service functions for the physician's office.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in AthenaOne, provides historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Takes vitals and records assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as needed.
• Communicates with physician’s staff to ensure continuity of care.
• Performs clinic room inventories and restocks as necessary.
• Prepares and runs daily clinic with limited oversight from Lead Care Coordinator or Practice Operations Supervisor.
• Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
• Assists recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows-up on non-compliant orders.
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidentiality and follows all HIPAA guidelines.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
• Participates in continuing education opportunities.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• Acts as an ambassador of the BBS practice and their respective physician. Provides exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
• Performs other duties as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Education: High School Diploma or GED required. Bachelor's Degree a plus.
• Experience: 1-2 Years of experience in medical setting required.
• Strong organizational skills and ability to prioritize.
• Passionate about creating a superior patient experience and fostering a culture of excellence.

Comp & Benefits

We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:

• Choice of two medical plans – HRA, HDHP/HSA options
• Dental and Vision plan
• Disability – short-term & long-term, 100% employer paid.
• Basic Life/AD&D, 100% employer paid.
• Voluntary Life/AD&D available for employee, spouse, and children
• Voluntary Critical Illness and Accident coverage
• Paid Holidays