Care Coordinator - Medical Assistant - Bilingual (57234)

Sanitas USA, Inc.; Doral (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Sanitas USA, Inc. is seeking a Care Coordinator to enhance patient flow and improve service quality in Doral, Florida. This role involves scheduling appointments, managing patient care data, and acting as a liaison between patients and healthcare providers. Candidates should possess strong communication skills and a clinical background, ensuring effective service delivery and patient satisfaction.

Qualifications

• 3-5 years’ experience in clinical or community resource settings required.
• This position requires a clinical background.

Responsibilities

• Ensure smooth patient flow by scheduling/rescheduling appointments.
• Evaluate outcomes of care with the interdisciplinary team.
• Maintain a patient care database to ensure compliance with regulations.

Skills

Communication

Customer management

Organization

Leadership

Education

High school graduate or equivalent.

Tools

Medical terminology

Job description

Job Details

Job Location: Miami Dade - Doral - Doral, FL

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Operations

Description

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for ourpatients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of ourpatients and their families creating a memorableexperiencethrough compassion, respect,and kindness.”

Job Summary

Foreigner Doctors are welcome

The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly.
• Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
• Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible.
• Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards.
• Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan.
• Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements.
• Develop interdisciplinary care plans and other case management tools by participating in meetings.
• Coordinate information and care requirements with other care providers resolving issues.
• Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation.
  
  

Qualifications

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High school graduate or equivalent.

Required Experience

• 3-5 years’ experience in clinical or community resource settings.
• This position requires a clinical background.

Required Licenses and Certifications

• Medical Assistant License.

Required Knowledge, Skills, and Abilities

• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.).
• Highly organized with the ability to keep accurate notes and records.
• Proficiency in medical terminology.
• Clinical Case Evaluation.
• Patient and customer management.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Qualifications

• Experience with health IT systems and reports is desirable.
• Local knowledge about and connections to community health care and social welfare resources are desirable.
• Advanced knowledge of Excel, and EHR preferred.

Financial Responsibilities

This position does not currently handle physical money or negotiates contracts.

N/A

Budget Responsibilities

This position does not have budget responsibilities.

N/A

Languages

English	Advanced
Spanish	Preferred
Creole	Preferred

Travel

Required

Required to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.

Working Condition	Not Required	Occasionally (1-33%)	Frequently (34-66%)	Constantly (67-100%)
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).	X
May be exposed to outdoor weather conditions of cold, heat, wet, and humidity.	X
May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists.	X
Must be able to ascend and descend ladders, stairs, or other equipment.	X
Subject to exposure to hazardous material.	X