Care Coordinator II

Pyramid Consulting, Inc; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Pyramid Consulting, Inc is seeking a Care Coordinator II for a remote contract position. The role involves supporting caregivers in pediatric care by providing resolutions to issues, ensuring a high standard of customer service. Candidates must have experience in managed care and be bilingual to effectively assist families.

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave

Qualifications

• 2-3 years in managed care or medical office.
• Knowledge of customer service and medical terminology.

Responsibilities

• Support pediatrics by assisting caregivers.
• Resolve unexpected issues in child care.
• Deliver quality care and customer service.

Skills

Bilingual

Pediatrics

Care Coordination

Education

High School/GED

Job description

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Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $22.00/hr

Immediate need for a talented Care Coordinator II. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-72895

Pay Range: $21 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Both teams would be supporting pediatrics
• Concierge team
• Taking calls from parents and caregivers anytime the caregiver is experiencing any unexpected issue in the care of the child (night nurse called off, medication not being filled at pharmacy, delivery of medical supplies delayed, etc.)
• Taking the information provided from the call and working with the caregiver / parent to find resolution.
• NOT A CALL CENTER .
• No current metrics
• Supporting 800 – 1000 members (small population)
• Calls are based on volume.
• Most important note would be that the team is looking to deliver quality care to each caregiver / parent.
• PC will not be evaluated based on number of calls but based on customer service provided to parent / caregiver.
• White Glove Service.

Key Requirements and Technology Experience:

• Key Skills: Bilingual, pediatrics, care coordination .
• 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties.
• Thorough knowledge of customer service, utilization review or claims processing practices in a managed care environment.
• Troubleshooting and problem solving .
• Communication .
• Call center background, healthcare experience, Front desk / receptionist within a healthcare setting, customer service within a healthcare setting .
• Medical Terminology
• High School/GED .

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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