Care Coordinator I

Avature; Mission (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise innovante recherche un responsable du service client pour un rôle de soutien par téléphone et internet. Vous serez chargé(e) de répondre aux demandes des clients, de résoudre des problèmes et d'assurer une expérience client positive. Le poste offre la flexibilité du travail à distance et de généreux avantages tels que des congés payés et une couverture médicale.

Benefits

Remote Work

Generous Time Off

Medical, dental, vision insurance

401(k) matching

Qualifications

• Diplôme d'études secondaires ou GED requis.
• Capacités de service client et compétences en communication excellentes.

Responsibilities

• Répondre aux demandes des clients via téléphone, e-mail ou chat.
• Traiter de volumes élevés d'inquiries, résoudre une partie d'entre eux.
• Documenter les demandes d'assistance et mettre à jour les informations des clients.

Skills

Excellent customer service

Communication skills

Computer proficiency

People skills

Ability to work independently

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Job description

There is no deadline for any job postings as applications are accepted on an ongoing basis.

General information

Location: United States

Function: Ops-CSR

Business Unit: Central Operations

Full-time/Part-time: Full Time

Salary Range Min - Max (USD): 16.5-21.5

Date: 12-Jan-2025

Job ID: 4576

Description & Requirements

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're part of our care coordination team or playing a supporting role, the work our colleagues do every day helps us collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values — Think Big, Go Fast, Deliver Awe, and Win Together — we can positively impact the lives of the injured workers we serve and help them return to what matters most in life.

Salary Range: This compensation range considers factors like skill set, experience, training, licensure, and organizational needs. The range is not adjusted for geographic location. Typically, hires are not at the top of the range, and decisions depend on individual circumstances.

What We Provide in Return for Your Commitment:

• Remote Work: Almost all positions offer flexibility to work from home.
• Generous Time Off: Minimum of 18 days paid time off, plus holidays.
• Benefits: Medical, dental, vision, pet insurance, 401(k) matching, life insurance, disability coverage.
• Support Services: Colleague Assistance Program, financial aid through the One Call Foundation.

Job Summary:

Provides customer support via phone and internet, handling inquiries related to address changes, orders, warranties, or billing. Escalates complex issues and performs administrative duties.

Essential Duties & Responsibilities:

• Responds to customer inquiries via phone, email, or chat, escalating technical issues appropriately.
• Processes high volumes of inquiries, resolving a percentage of them.
• Troubleshoots customer problems, identifies root causes, and uses resources to resolve issues.
• Follows up on escalated issues, providing coaching and expanding knowledge.
• Documents support requests and updates customer information accurately.
• Meets quality, schedule, and handle time standards.
• May mentor less experienced colleagues.

Educational & Experience Requirements:

• High school diploma or GED required; associate or bachelor’s degree preferred.

Knowledge, Skills & Abilities:

• Knowledge of company products and services.
• Excellent customer service and communication skills.
• Computer proficiency.
• People skills and sensitivity.
• Ability to work independently and in teams.
• Alignment with diversity, equity, inclusion, and belonging standards.
• Ability to demonstrate core values: Think Big, Go Fast, Deliver Awe, Win Together.

Physical & Mental Demands:

• Work performed remotely; setup required at home.
• Primarily sedentary, involving computer use and communication.
• Ability to focus, learn new tasks, manage stress, and handle multiple priorities.

We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of protected statuses.