Care Coordinator (Hybrid/Remote)

Boston Health Care for the Homeless Program; Boston (MA); Remote; USD 100,000 - 125,000; Full time

Job summary

Boston Health Care for the Homeless Program seeks a Care Coordinator to provide essential care coordination services for individuals in the One Care program. Working on a collaborative team, you'll engage with patients, assist with their care plans, and support administrative processes as needed. This full-time position includes telephonic and face-to-face patient outreach, offering a chance to make a significant impact in the community while operating within an organization committed to dignity and equity in healthcare access.

Benefits

4 weeks vacation

Health, dental, and vision insurance

403B retirement savings plan

Pre-tax MBTA pass program with 40% discount

Yearly pay increases for eligible employees

Bilingual proficiency bonus

Qualifications

• Bachelor's degree preferred.
• Experience in case management or human services preferred.
• Strong problem solving and communication skills.

Responsibilities

• Collaborate with One Care team to support medically intensive patients.
• Engage patients via telephonic and face-to-face outreach.
• Assist with housing process and stability resources.

Skills

Problem solving

Communication

Customer service

Organization

Bilingual (English-Spanish)

Education

Bachelor's degree

Tools

Electronic medical records

Microsoft Excel

Job description

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full-time, Monday – Friday 8:30-5:00pm
Union: Yes
Union Name: 1199 SEIU
Patient Facing: Yes

We are looking to hire a Care Coordinator to provide care coordination services to individuals enrolled in our One Care program—a program for patients with Medicaid and Medicare coverage between the ages of 21-64 years of age. You will work on a small, collaborative team with One Care Nurse Care Managers and other Care Coordinators as well as our medical teams to ensure that patients are being linked to needed services to improve their health and overall well-being and meeting goals outlined on their care plan.

In this role, you will also be responsible for spending approximately 20% of his or her time supporting administrative functions for the One Care team. A significant aspect of this work; however, will be direct patient engagement that will be a combination of telephonic and face-to-face outreach.

Responsibilities:

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs.
• Engage One Care patients in services through telephonic and face-to-face outreach, working on-site 3 full days/week with the option for 2 days work remote work after orientation is completed.
• Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed.
• Assist with the housing process and stability resources for patients experiencing homelessness or housing instability.
• Conduct outreach to shelters and patients’ homes to maintain a connection to care.
• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities.
• Performs referrals and service authorizations for OneCare patients.
• Remains flexible in duties as role expands.

Qualifications:

• Bachelor's degree preferred.
• Experience in case management or human services is preferred.
• Computer skills: Experience with electronic medical record documentation and navigation. Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches.
• Bilingual English-Spanish preferred.
• Strong problem solving and communication skills (written and oral).
• Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing.
• Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner.
• Self-directed with the ability to work both independently and as part of a team.
• Ability to triage patients’ needs and creatively address problems as they arise.

Compensation and Benefits:

• The compensation starts at $22.07 per hour and increases based on years of experience.
• BHCHP Full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.